I would like to congratulate DJI for the excellent after sales support!

Two out of my three intelligent batteries are swollen. I have contacted DJI support and they asked me for photos and videos of the batteries and their serial number together with the proof of purchase. Two MAVIC 2 PRO intelligent batteries which were purchased 2 years ago!

DJI responded very professionally and, yes, they have sent to me two new batteries manufactured last month. FREE OF CHARGE! Not replacement! Just 2 NEW BATTERIES!

I have to admit that DJI has much improved and behaves like a real famous and well-established company, caring about their customers.

Well done DJI! Keep doing excellent!

Good news - thanks for sharing

Great to know that DJI is taking care of their customers.

Hello there kykmavic. Thank you for reaching out and for your positive feedback for DJI. Rest assured that DJI will continue to give our great and excellent customer service to all our valued DJI members and DJI customers. Again, thank you for your valued support and please stay safe always. .

Thanks for sharing!

That's the kind of positive feedback it's nice to see. So many knockers ready to complain.  A refreshing change. Thanks!

Good news!!

Nice to hear.  Too often all we hear is reports of bad service.

That's nice to hear!