Del Rio
lvl.1
Flight distance : 25226 ft
Argentina
Offline
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Yesterday February 8th 2022 I bought a Ronin RS2, more than one year since this forum was opened by a user with a faulty lever, and I am terribly disappointed at DJI for not having it fixed by now.
The lever in my unit is exactly the same as all the other that are mentioned in this forum. I talked to DJI support and they're more about "sorry, I feel bad for you, I know what you mean " than working on the issue, FIXING it and providing real support to their users. I even got a few emojis with sad faces and even crying faces. If the complaint was face to face, that girl at support would've probably given me a hug, and I don't need a hug lady, I just need this stupid lever to be LOCKED so I can SAFELY use this gimbal with any camera and lens that I want.
She followed to say that "according to their records, there has never been a complaint from users regarding this lever since the release of the RS2". To which I replied thats not true, because its all over the DJI forums. To which she replied "oh, I haven't checked the forums". ...
I am going to return this gimbal, since I can't trust an expensive camera and expensive lens, with it. If I purchased an RS2 above any other gimbal is exactly because its lightweight, and strong, supporting 4.4Kg of payload. But, this all comes to nothing, if the system itself is poorly designed and not provide the safety net able to hold all the money that is put on its shoulders.
This is not a toy, and DJI is thousands of miles away from being a serious company as Manfrotto, Arri, Canon, Sony, or even GoPro, from which I had a faulty part a couple of years ago, and it only took 10 minutes through support to provide a serial number, a picture of the faulty part, for them to take action and deliver FOR FREE a new part. No emojis, no empathy, not pretending to be your friend, just providing real professional support to their users. Thats a company I can trust, and not this joke that DJI is becoming. |
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