djiuser_4IbtHJZZRnwD
lvl.1
United States
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DJI Gamora Posted at 10-29 05:55
Hello there, thank you for reaching out and sorry to read and to know that you've encountered this kind of issue on your DJI Drone. For us to be able to assist you further may we know what is the model of the DJI Mavic you have? In addition, by means replaced the gimbal, you had self repaired the drone?
Thank you for the quick reply. The Drone is a DJI Mavic Mini that I have owned for about 3 months. It does not have DJI care Refresh on it. The trouble started last week with error codes (4002 and 4003) for the gimbal being stuck or overloaded. I went through all of the YouTube video possibilities for getting it to operate correctly again, with no luck. I ordered a new gimbal with camera replacement from an authorized DJI dealer, installed the new gimbal and reassembled. The new gimbal works just like the other gimbal, when you start the grown kid goes through a default motion up and down and back and forth, then it stops. Camera works just fine turns on and off and I get my picture just fine through my iPad. There is just no gimbal control, and I cannot get it to level or move and the button on the remote does not operate. See the picture I posted in my original post. I need any direction any one can offer.
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