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Shipping label is not received CAS-5363421- X7F2P9
535 4 2020-10-30
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djiuser_g4HxbCInm7wU
lvl.1
Flight distance : 567395 ft
Poland
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i opened a case on Monday 26/10/2020 and till today i havent receive the shipping label.
I have contact your customer service regarding my case and i also provided additionally e-mail address to receive there the shiiping label.
i already checked the spam folders and followed all your instructions in order to search the e-mail.

Today i was one of your customer service employeess he even provided me the UPS tracking number (1ZR54Y139151748730) however after calling UPS this tracking number is not in their system.

Today the 4th day is finishing and still i have no shipping label received even if i was ensurred from your side that i will have it.

What else i can do from my side in order to get the shipping labels from you ?
the eimail addresses that i provided are listed bellow


thanasiszaf@hotmail.com

thanasiszaf@gmail.com


2020-10-30
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DJI Susan
Administrator

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Hi there, I am sorry for the difficulties you had experienced. I had checked the case and noticed that a new UPS shipping label ended with 79197 has been sent to you, please check again and see if you received it, let me know if it was not received, thank you.
2020-10-30
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Thanasiszaf
lvl.1
Flight distance : 567395 ft
Poland
Offline

DJI Susan Posted at 10-30 05:40
Hi there, I am sorry for the difficulties you had experienced. I had checked the case and noticed that a new UPS shipping label ended with 79197 has been sent to you, please check again and see if you received it, let me know if it was not received, thank you.

Hi ,
still nothing
2020-10-30
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Thanasiszaf
lvl.1
Flight distance : 567395 ft
Poland
Offline

i just received the shipping label from your customer service thank you very much
2020-10-30
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DJI Diana
Administrator
Flight distance : 2408 ft

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Thanasiszaf Posted at 10-30 06:22
i just received the shipping label from your customer service  thank you very much

Great! On behalf of DJI Susan. Thank you for your patience. Feel free to reach us again for other DJI-related queries. We'll try our best to help.
2020-10-30
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