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Sony A7C Compatability
2182 29 2020-10-30
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ralejo
lvl.2

United States
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Hey everyone, just picked up the new Sony A7C yesterday and noticed it only has a USB-C port, not a mini USB port.  When connected to the RS2 it automatically tries to go into MTP or Mass Storage mode, and there's no way to disable that feature in-camera.  My a7sii allows me to set the USB mode to MTP, Storage, or PC...the A7C doesn't have that third option.  Does anyone know if there's something I'm missing here or if there will be a firmware update to support controlling this camera?  Thanks!

- Ray
2020-10-30
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Prezmc
lvl.2
United States
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While this is a different model, maybe the instructions for the A7R4 apply:
When using ② cables:
1. Set the camera to MF mode.
2. Select "Network" and then turn off "Ctrl w/Smartphone".
3. Set the USB Connection to PC remote.
4. The Optical Image Stabilization of the camera will be disabled when using ② cable, but OIS of the lens will not be affected.
5. When using the focus control electronically, if the lens has AF/MF modes, set it to AF mode, otherwise the electronic focus control function cannot be used.
6. ② cable and Ronin RavenEye Image Transmission System cannot be used at the same time.
Note: when using the ② cable, the camera may not be able to use playback. In this case, put the gimbal in sleep mode.
2020-10-31
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MaverickPilot
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Flight distance : 186181 ft
United States
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Hi Ray! I’m playing with my new A7C and DJI RS2 right now. Looks like I figured it out. The A7RIV instructions are NOT the solution.

1. You do not need to go into MF mode.
2. Go to Network on your A7C menu.
3. With the RS2 on and in sleep mode, you’ll see a PC Remote Function that’s now selectable in the menu. Select ON.
4. You’ll get a warning that there’s nothing connected to the camera to allow this function.
5. Double-tap the power button on your RS2 to activate the gimbal motors.
6. Voila! You’re connected!

Problem is, though, this only solves the MTP issue. I can now see my camera’s image on the camera’s monitor, but I still don’t have camera control through the gimbal. Anyone else out there solve this next step?
2020-11-3
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ralejo
lvl.2

United States
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Thanks for the replies guys!  @MavericPilot - Following your instructions helped out, though not having control of the camera is definitely an issue that will hopefully get solved here soon with a firmware update.  
2020-11-3
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MaverickPilot
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Flight distance : 186181 ft
United States
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ralejo Posted at 11-3 15:34
Thanks for the replies guys!  @MavericPilot - Following your instructions helped out, though not having control of the camera is definitely an issue that will hopefully get solved here soon with a firmware update.

Yeah, I’m hoping so as well. I connected the RavenEye, and it’s quite cool! Subject tracking is accomplished through the RavenEye. From what I can tell thus far, the only functions we don’t currently have are the shutter/record button and integrated focus wheel will not control the camera.
2020-11-3
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Akrion
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Flight distance : 311348 ft
United States
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Same issue. Just got the A7C and noticed the lack of the multi port and the USB-C not working to control the camera from the RSC2. Really hoping that would be something DJI will address via firmware update. A7C is perfect for this gimbal.
2020-11-5
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fans144d8a30
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United States
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I can confirm that on my A7c remote control not working. HDMI work fine
2020-11-5
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DJI Wanda
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Hello there, thanks for your questions on the compatibility on the new Sony A7C. We will forward your voices to our camera testing engineers for further research and please keep an eye on our compatibility search page for the latest information: https://www.dji.com/support/compatibility?product=rs-2

Thank you!
2020-11-6
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ralejo
lvl.2

United States
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DJI Wanda Posted at 11-6 04:32
Hello there, thanks for your questions on the compatibility on the new Sony A7C. We will forward your voices to our camera testing engineers for further research and please keep an eye on our compatibility search page for the latest information: https://www.dji.com/support/compatibility?product=rs-2

Thank you!

Thank you DJI Wanda!
2020-11-6
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stanleypotatoes
lvl.1
Flight distance : 251142 ft
United States
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So they put out a firmware update which includes support for the a7c. You can now control/press record on the gimbal with the usb c connected but the raveneye wont work if the usb is connected at the same time. Hopefully this is fixed as I spent $250 for the pro combo and cant even use it properly.
2020-12-7
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ralejo
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United States
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stanleypotatoes Posted at 12-7 07:53
So they put out a firmware update which includes support for the a7c. You can now control/press record on the gimbal with the usb c connected but the raveneye wont work if the usb is connected at the same time. Hopefully this is fixed as I spent $250 for the pro combo and cant even use it properly.

Thanks for the update!  Yes I'm in the same boat with the purchase of the Pro Combo, as that was all that was really useful to me in that combo.  Maybe they'll figure something out by the next firmware update, but I'm not too hopeful as I have issues with my A7SII as well not being able to use the raven eye AND control via the gimbal at the same time (screen goes gray when connected to raveneye).  And that camera has been out for 5 years lol!
2020-12-7
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stanleypotatoes
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United States
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ralejo Posted at 12-7 15:16
Thanks for the update!  Yes I'm in the same boat with the purchase of the Pro Combo, as that was all that was really useful to me in that combo.  Maybe they'll figure something out by the next firmware update, but I'm not too hopeful as I have issues with my A7SII as well not being able to use the raven eye AND control via the gimbal at the same time (screen goes gray when connected to raveneye).  And that camera has been out for 5 years lol!

Yea just kind of odd to me that they both work on their own, but not at the same time.
2020-12-8
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AV8Robin
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Flight distance : 186181 ft
United States
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I just updated to the latest DJI RS2 firmware and was happy to see that I now have Sony A7C control (focus, record), but have now lost RavenEye control.  More specifically, my RavenEye app displays my camera's image ONLY while the RS2 is in sleep mode.  But when I turn on the gimbal motors, the RavenEye screen goes black.  Is this a DJI issue, or a Sony issue?  It appears ALL Sony users, regardless of camera type, are running into similar issues.  What a frustrating ordeal!
2020-12-8
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David_RR
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Austria
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AV8Robin Posted at 12-8 17:37
I just updated to the latest DJI RS2 firmware and was happy to see that I now have Sony A7C control (focus, record), but have now lost RavenEye control.  More specifically, my RavenEye app displays my camera's image ONLY while the RS2 is in sleep mode.  But when I turn on the gimbal motors, the RavenEye screen goes black.  Is this a DJI issue, or a Sony issue?  It appears ALL Sony users, regardless of camera type, are running into similar issues.  What a frustrating ordeal!

Same issue here, definitely won't buy the RS2 until I can use it properly with my Sony. On other gimbals like the Crane it work's without any problems...
2020-12-9
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djiuser_RQJ1syqtRiLU
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Australia
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MaverickPilot Posted at 11-3 17:55
Yeah, I’m hoping so as well. I connected the RavenEye, and it’s quite cool! Subject tracking is accomplished through the RavenEye. From what I can tell thus far, the only functions we don’t currently have are the shutter/record button and integrated focus wheel will not control the camera.

Hi - I am still not able to record with Raveneye connected and Sony a7c connected. Can only go into picture mode but the video mode still shows up as black on the phone screen. Has anyone figured out how to solve this? Super annoying!
2020-12-9
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djiuser_RQJ1syqtRiLU
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Australia
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Also paid for the combo which is useless to me now!
2020-12-9
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fansd41948fd
lvl.2
Flight distance : 28045 ft
United States
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Same issue here. Any update? What is the firmware version that you have in your A7C? And in the ronin? Thanks
2020-12-16
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csbonito
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Honduras
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I need A7C to be compatible with the Ronin S.
2020-12-21
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djiuser_qzixKFBu1A6J
lvl.1

Sweden
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My a7c is not working with My Ronin SC, is there a firmware update coming for it soon?
2020-12-21
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ralejo
lvl.2

United States
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I can't say anything about the RSC or RS, but with the new RS2 firmware update I can confirm that I can at least control the camera now.  Still need to try raveneye at the same time though.  For sure they work separately though.  Hopefully they'll put a fix out shortly.  Thanks for all the help fellow users!
2020-12-21
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fans1adaba08
lvl.2
Flight distance : 741 ft
New Caledonia
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just bought a SONY A7c and a DJI RSC 2 Pro combo...unfortunately ! Cannot use Panorama, cannot use ActiveTrack...
I am really disappointed.
I hope an update will be release as soon as possible.
2020-12-22
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bmharvey92
lvl.1

United States
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With the new firmware update the A7c is really close to being compatible with Raveneye.

One thing that helped was turning PC remote ON

Also turn Control with Smartphone OFF

Lastly, the order that you plug the cables in seems to make a difference if one thing is not displaying or working.

The last issue Ive had to make this work is that when I press record on the gimbal, the phone screen goes black, and I lose the active track.

But when I press record on the camera body, sometimes the screen will stay on, but its not quite reliable.

Were begging for a firmware update for this if it can be done!

The a7c is going to be a very popular camera until the a74 arrives.
2020-12-26
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Pixelfit
lvl.1

Bulgaria
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Yesterday bought RS 2 Combo and A7C. Never thought that there will be a connecting problem with the devices. It's very frustrating. Really hope there will be firmware update so we could use Raveneye and all the features.
2020-12-29
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djiuser_u2WeWdN22G4x
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United States
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Hey guys give this method a try, search YouTube:

Sony A7C Raveneye Setup and Black Screen Fix


1-2 23:42
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djiuser_kHT0lMPmqe3M
lvl.1
Australia
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I'm having these issues as well, though I'm starting to suspect they're bugs on Sony's side with their HDMI out when USB PC control is used.
1-11 03:30
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fansef847ced
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DJI Wanda Posted at 2020-11-6 04:32
Hello there, thanks for your questions on the compatibility on the new Sony A7C. We will forward your voices to our camera testing engineers for further research and please keep an eye on our compatibility search page for the latest information: https://www.dji.com/support/compatibility?product=rs-2

Thank you!

1-13 20:46
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fansef847ced
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DJI Wanda Posted at 2020-11-6 04:32
Hello there, thanks for your questions on the compatibility on the new Sony A7C. We will forward your voices to our camera testing engineers for further research and please keep an eye on our compatibility search page for the latest information: https://www.dji.com/support/compatibility?product=rs-2

Thank you!
Will there be a firmware update for the SC? My A7c is still unable to be controlled via USBc.
1-13 20:48
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ralphp
lvl.2
Flight distance : 741 ft
New Caledonia
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hello, there is a new Beta firmware for DJI RSC2 : https://forum.dji.com/forum.php?mod=viewthread&tid=233572
There is no notes about Sony A7c compatibility.
I didn't test it yet.
1-14 00:50
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DJI Wanda
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fansef847ced Posted at 1-13 20:48
Will there be a firmware update for the SC? My A7c is still unable to be controlled via USBc.

Hello, thanks for your feedback. We will send this information to our camera testing team for the reference. Please keep an eye on our firmware update, thank you.
1-14 02:59
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LetoExperience
lvl.1

Italy
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Will there be a firmware update for the Ronin S ?
1-15 08:51
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