Who do we contact to get help???

I've had some success with support.nl@dji.com

I updated the aircraft firmware through assistant 2 and suddenly it works again

djiuser_aeiKCUbJXGPw Posted at 9-21 02:57
I updated the aircraft firmware through assistant 2 and suddenly it works again

Perfect. I'm glad to know you are able to resolve it. If ever you need further assistance you can contact us using the following link: https://support.dji.com/. Have a great day ahead.

My mini 3 pro with c5 controller is not even 1 year old.
Since the last update it has been 3 min in the air and all of a sudden my phone disconnected in mid air.
I tried everything what is said in these comments.
Nothing worked.
My private Samsung s23 doesn't connect since the last update.
My iPhone 12 pro has no problems but it's a working phone so I can not use it.
Please help.

djiuser_13b5omPVgtYV Posted at 12-18 11:42
My mini 3 pro with c5 controller is not even 1 year old.
Since the last update it has been 3 min in the air and all of a sudden my phone disconnected in mid air.
I tried everything what is said in these comments.

Hi there. Sorry about the trouble. If I may ask, does it connect for a moment and then suddenly disconnects? Thank you.

DJI Tony Posted at 12-18 19:56
Hi there. Sorry about the trouble. If I may ask, does it connect for a moment and then suddenly disconnects? Thank you.

Hi,
It connects and then my phone says the charging is to slow and disconnects again, time after time.
Changed the cable, tried updating again,tried the development setting on my phone, usb debugging everything.
But strange thing is it stopped working mid air.
And with an iPhone it works also. And my s23 still connects with Android play and Bluetooth and wifi for Al the rest that I use it for.

djiuser_13b5omPVgtYV Posted at 12-19 10:53
Hi,
It connects and then my phone says the charging is to slow and disconnects again, time after time.
Changed the cable, tried updating again,tried the development setting on my phone, usb debugging everything.

Thank you for your feedback. If it works using a different phone, this is due to compatibility issues between your phone and the remote controller.  You can try refreshing the remote's firmware using DJI Assistant 2 https://www.dji.com/downloads/so ... sumer-drones-series. Thank you for your understanding.

I have the same issue, I would need help.

DJI Tony Posted at 2023-12-20 01:36
Thank you for your feedback. If it works using a different phone, this is due to compatibility issues between your phone and the remote controller.  You can try refreshing the remote's firmware using DJI Assistant 2 https://www.dji.com/downloads/softwares/dji-assistant-2-consumer-drones-series. Thank you for your understanding.

Does not help for me

djiuser_CHZc3viPd8g7 Posted at 2-29 12:32
Does not help for me

Hi there. Sorry about the trouble. Are you experiencing the same as the original poster?  Have you already tried the procedures on reply 2# by DJI Paladin? Thank you.