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Phantom 4 gimbal problem
818 5 2020-10-31
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fansb8f12bbb
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Nigeria
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I replace yaw motor for my phantom 4 after crash and it was good, but the problem is when I powered on the drone and I switch to picture is perfectly OK but when I switch to video to record it blur and noisy and have check all possible video settings but still the same, please what could be the problem and possible solution? You can check the video links to understand what am saying.  Thanks
https://drive.google.com/file/d/1G_M9-LIhKUuvNHCYGPIGGf_goCeZ_Lvf/view?usp=drivesdk
2020-10-31
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JetSam
First Officer
Flight distance : 3440476 ft
Spain
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Welcome !! Maybe a complete flex cable replacement can solve the problem
2020-10-31
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fansb8f12bbb
lvl.1

Nigeria
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JetSam Posted at 10-31 11:13
Welcome !! Maybe a complete flex cable replacement can solve the problem

Thanks for your response, am thinking of doing that b4 but am not that sure
2020-10-31
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DJI Gamora
Administrator

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Hello there. Thank you for reaching out and I'm sorry to read that you've encountered this unfortunate incident with your DJI Phantom 4 Pro. Please be advised that if there's a crash incident that occurred, we recommend for the drone to be sent back to our DJI Official Service Center or a Recommended service center for it to be properly diagnosed and repaired.   For us to be able to assist you further with regards to this matter. Kindly contact our DJI Support Team at https://www.dji.com/support  Again, I am sorry for the trouble this has caused, and thank you.
2020-11-1
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fansb8f12bbb
lvl.1

Nigeria
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DJI Gamora Posted at 11-1 01:12
Hello there. Thank you for reaching out and I'm sorry to read that you've encountered this unfortunate incident with your DJI Phantom 4 Pro. Please be advised that if there's a crash incident that occurred, we recommend for the drone to be sent back to our DJI Official Service Center or a Recommended service center for it to be properly diagnosed and repaired.   For us to be able to assist you further with regards to this matter. Kindly contact our DJI Support Team at https://www.dji.com/support  Again, I am sorry for the trouble this has caused, and thank you.

Thanks am grateful, I will contact them
2020-11-1
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DJI Gamora
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fansb8f12bbb Posted at 11-1 04:11
Thanks am grateful, I will contact them

Hello there, thank you for the reply and understanding. I'm looking forward to a smooth process of the request and rest assured that we will do our best to help you out. Thank you for your support.
2020-11-2
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