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Screen is black on raveneye App
2568 19 2020-10-31
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DeVyne Creation
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United States
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I have setup all the cables as indicated to the raveneye, DJI RS2 and Camera(Canon 6d) However the screen on App is black but all other function is working
2020-10-31
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DJI Susan
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Hi DeVyne Creation, unfortunately, Canon EOS 6D is not listed on the RavenEye compatibility list of RS 2, the performance may not be assured. Below's the compatibility list for your reference.
https://dl.djicdn.com/downloads/ ... ibility_List_en.pdf
2020-11-1
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djiuser_y18G0A8EnuIo
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Singapore
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I have a similar issue with my Sony Alpha M3. Both camera screen and raveneye app screen goes black when I turn on raveneye.
2020-11-3
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DJI Susan
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djiuser_y18G0A8EnuIo Posted at 11-3 01:15
I have a similar issue with my Sony Alpha M3. Both camera screen and raveneye app screen goes black when I turn on raveneye.

Hi there, sorry for that case happened, Sony Alpha M3 is not listed on the RavenEye compatibility list of RS 2, the performance may not be assured. Below's the compatibility list for your reference.
https://dl.djicdn.com/downloads/ ... ibility_List_en.pdf
2020-11-3
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AppleChop
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United States
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@DeVyne Creation  I have the 6D as well.  Same problem. it's a shame they can't do a firmware update for this.  i spent a lot of the money on this the RS2 pro.  Also my fault. I checked the compatibility for the RS2 with my camera. BUT who would have thought you also needed to check the compatibility of all the extras in the box.  Now, I have to spend another couple of grand on a 5Dmarkviii.    Let me know if you find a workaround or if you hear something new on this issue. I will do the same.
2020-12-16
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acidstres
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Romania
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AppleChop Posted at 12-16 03:40
@DeVyne Creation  I have the 6D as well.  Same problem. it's a shame they can't do a firmware update for this.  i spent a lot of the money on this the RS2 pro.  Also my fault. I checked the compatibility for the RS2 with my camera. BUT who would have thought you also needed to check the compatibility of all the extras in the box.  Now, I have to spend another couple of grand on a 5Dmarkviii.    Let me know if you find a workaround or if you hear something new on this issue. I will do the same.

I got the RSC2 pro combo with my canon 6DmkI. Same dissapointment. Really DJI, no firmware update in the near future ?!? Sold my Ronin-S (I waited almost one year to get the ronin-s working with the Canon 6D) in order to get the updated RSC2 pro combo and now I find out that the Raveneye's not compatibile with the 6DmkI. Any firmware update plans with Raveneye supporting Canon's 6DmkI ?
2020-12-18
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djiuser_lNvPkI7qioEu
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Germany
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I have the same issue, and my Canon (1DX) is on the compatibility list. As far as I'm concerned, I have connected all cables correctly, and when connecting to raveneye over wifi (whilst disabling bluetooth), upon connection with raveneye, the camera function on the ronin app that is automatically called up is black. I've never had a proper image transmission on my phone. Also, the screen on my camera is also blank.


Pliz help dji!
1-9 03:41
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djiuser_NAyDM8SOHjjT
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France
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Hey Dji . There's no information that Raven eye don't work with EOS 6DMK1  but it is on the list of compatible camera with RS2... I bought the RS2 Pro combo and I can't have the image on my phone as promise. You have to make something please. We all bought this expensive stuff and we want it to work ! Please answer !
1-9 13:59
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djiuser_NAyDM8SOHjjT
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France
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Same here . It seems that even if 6D MK1 is listed compatible with RS2 it's not compatible with raven eye ^^. I don't understand why they sold stuff together that is not compatible with the same stuff. It's a shame
1-9 14:02
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djiuser_NAyDM8SOHjjT
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France
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Same here . It seems that even if 6D MK1 is listed compatible with RS2 it's not compatible with raven eye ^^. I don't understand why they sold stuff together that is not compatible with the same stuff. It's a shame
1-9 14:03
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BeeS View
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Germany
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I have no 6D to test with but did you guys check that the output setting in the camera does match the resolution and frame rate the raveneye is accepting?
1-10 07:00
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Sehnsucht
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France
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BeeS View Posted at 1-10 07:00
I have no 6D to test with but did you guys check that the output setting in the camera does match the resolution and frame rate the raveneye is accepting?

Thanks. What are the good settings?
1-11 04:41
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BeeS View
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Germany
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Sehnsucht Posted at 1-11 04:41
Thanks. What are the good settings?

i would start with fixed 1080p (29.97/30p) and check if the RavenEye does get an image. Most cameras will have output format per default to auto what can cause issues with monitoring devices.
1-11 07:11
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Sehnsucht
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France
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The compatibility list of RS2  says that  6d is compatible with RS2 but it's not compatible with raven eye . So it miss a lot of feature.
1-12 09:20
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djiuser_TnRa7pTVjOv2
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United States
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I just ran into the same problem you all are having. I got the RS2 Pro combo thinking everything would work since the 6D is listed as compatible for the RS2. Is this something DJI is going to be able to fix with a firmware update or is there never going to be raven eye support for RS2?
1-12 13:00
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djiuser_TnRa7pTVjOv2
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United States
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I just ran into the same problem you all are having. I got the RS2 Pro combo thinking everything would work since the 6D is listed as compatible for the RS2. Is this something DJI is going to be able to fix with a firmware update? or is the raven eye never going support the Cannon EOS 6D Mk1?
1-12 13:02
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Sehnsucht
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France
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djiuser_TnRa7pTVjOv2 Posted at 1-12 13:02
I just ran into the same problem you all are having. I got the RS2 Pro combo thinking everything would work since the 6D is listed as compatible for the RS2. Is this something DJI is going to be able to fix with a firmware update? or is the raven eye never going support the Cannon EOS 6D Mk1?

Reply from DJI :The output format can be different from the record format. You can set them separately in camera settings. Consider the your phone is a monitor, its resolution will not affect the video recording.

BUT

Impossible to change the output format of the 6D MKI . I wait an update for a long time now and I can't use what I bought !!!!
3-26 05:10
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Sehnsucht
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France
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Reply from DJI :The output format can be different from the record format. You can set them separately in camera settings. Consider the your phone is a monitor, its resolution will not affect the video recording.

BUT

Impossible to change the output format of the 6D MKI . I wait an update for a long time now and I can't use what I bought !!!! I We can't trust the support service who says nonsenses !
3-26 05:12
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djiuser_n4itrlwblmdn
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Austria
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r6 raveneye
5-10 05:32
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Guistrom_R
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France
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Hello,

Can we hope a firmware update for using RavenEye with Canon 6D ? It's so frustrating to can't use it.
Or anyone have a solution for use it ?
5-30 23:47
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