AuA
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United States
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A note for the people in this forum, be careful when you order a product from DJI online.
I am disappointed by the DJI shipping strategy. DJI sent my drone to the wrong address on October 23rd with FedEx tracking. I warned DJI immediately. During my purchase, I put my correct address (I live in MA) and DJI acknowledges that. However, it has been more than one week, but no action is taken. It is so unprofessional and unexpected from such a well-known company, DJI. I can understand the mistake of sending a product to a different address. However, I'm having a hard time understanding how slow the resolution process is. It's been more than 1 week.
The message I got from the DJI support on Wed 10/28/2020 7:02 PM.
"Greetings from DJI Customer Support. Hope you are well.
This is in light with your order ..... delivered on October 23rd with FedEx tracking# ..... Order was delivered to MORTON GROVE, IL US according to tracking details. We're now communicating with the designated team to obtain the resolution needed to get this resolved. Please spare us some time, I will promptly get back to you once I receive feedback."
I explain my problem here again:
My product has been delivered to the wrong address, although I put my correct address. Please acknowledge my sadness when I postponed my travel plans. As you can imagine, I would expect a better service from DJI, a professional well-known company. I request you to send me a new one or refund my money so I can order a new one. I would not be happy to receive something that has been in MORTON GROVE, IL US for a while now. So, I do not care about the product delivered to the wrong address. I hope you can reach the product in MORTON GROVE, IL US, but it is not my business.
Please send me a new one as soon as possible. I postponed my travel plans for next week, so I need my drone as soon as possible. I hope you'd help me to feel better about my purchase. I also plan to buy DJI pocket 2, but I just need to make sure you can properly ship my first order.
Thanks!
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