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Shipping Label not Sent
533 2 2020-11-2
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Buzzyone
Captain
Flight distance : 2374944 ft
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United Kingdom
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Hello,

DJI Europe have not sent me a shipping label for CAS-5356313-T6G8T8

Could this be chased up please, it seems to be a re-occuring issue with DJI Europe!


Thanks,


2020-11-2
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DJI Natalia
Administrator

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Hi Buzzyone, sorry for the inconvenience caused. Your case has been forwarded to the related team for a check, there will be an update soon. Thanks for your patience.
2020-11-2
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Buzzyone
Captain
Flight distance : 2374944 ft
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United Kingdom
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Label came through, thanks.

Now DJI want to charge me over £600 to ‘repair’ 3 Inspire 2 batteries that have never been used, sighting ‘over discharge’ as they have never been used they must have been faulty at manufacture. European Law protects us by stipulating that if there is an inherent defect then the responsibility falls to the manufacturer or supplier to rectify the situation.

Not very good DJI you supplied me with faulty batteries which I could not charge out of the box and then you refuse to acknowledge an inherent defect.
2020-11-9
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