Just the last two days - being having a very strange issue with my osmo pocket.

WHen I turn it on - it starts trying to move to the right and then says something like 'Gimbal locked. Press tap to continue', when in fact, there is no obstruction/anything blocking it/etc.

If I press tap, it still doesn't work. After turning it off/on like 20x - 'finally' it seemed to start properly.

This happened a 2nd time today (1st was 2 days ago)


Anyway idea what is happening/how to fix it?

Thanks.

Hi there, I'm sorry to hear about the issue with your Osmo Pocket, please contact our support team via http://www.dji.com/support to open a case and send it in for service, we'll do our best to help this out.

DJI Natalia Posted at 11-2 19:03
Hi there, I'm sorry to hear about the issue with your Osmo Pocket, please contact our support team via http://www.dji.com/support to open a case and send it in for service, we'll do our best to help this out.

I bought this about 2 years ago (when it first came out) - would it still be elgible for free service?

so - is it actually a hardware error then?

djiguy001 Posted at 11-2 20:07
I bought this about 2 years ago (when it first came out) - would it still be elgible for free service?

so - is it actually a hardware error then?

You may refer to the DJI after-sales service polices from the website below and check the "Warranty Period of Main Parts*"
https://www.dji.com/service/policy?site=brandsite&from=nav
If the product is within the warranty period, then the warranty service will be provided depends on the result of the diagnosis, otherwise, there will be a quotation for you.

After shipping out the package, you may let me know your case number, I'd like to help you keep an eye on it. Thanks.