DJI Natalia
Administrator
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Hi podos, I'm so sorry to hear about the issue with your batteries. For fly safety considerations, it is not recommended to use the batteries again if it suddently drops during flights. Please contact our support team by sending an email to support@dji.com, provide us with the serial numbers of your batteries, if the batteries still within the warranty period, our team will help to open a case and you are able to send it in for service.
After sending the email, you'll get a request number, please let me know your request number, I'd like to help you keep an eye on it. Thanks. |
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