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Sony a7 III Raveneye No Preview on LCD and App no REC stop/start
605 6 2020-11-3
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e1darie1
lvl.4
Flight distance : 1713241 ft
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United Arab Emirates
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Hello,

I'm using Sony a7 III with latest fw 3.10. When I connect RevenEye to RS2 no preview avalabe in iPhone app or LCD.

Connection setup:
RS2 port 1 (top) - connected with usb c to camera with usb c (300 mm)
RS2 port 3 (bottom) - connected with RevenEye with usb c (200 mm)
RavenEye HDMI to Sony a7 III camera

RavenEye is connected to iPhone and LED is green. I can press REC stop/star it's working.
When I remove usb c controle cable from camera I'm getting preview on RS2 LCD display and iPhone app but can not use REC button.

How to fix this issue?
2020-11-3
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dguetschow
First Officer
Germany
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Hi,

I think you have to use the other cable(Sony Multi), see here

https://www.dji.com/uk/support/compatibility/rs-2/a7m3

under Setup Method.

Greatings  
2020-11-3
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DJI Wanda
Administrator
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Hello there, thank you for the product feedback on the Raveneye.

Could you please try the Sony multi cable to connect the camera and the gimbal, and the preview is not available when you shooting on the 4K video due to the HDMI issue with the Sony camera.

Let us know if you need further assistance.
2020-11-4
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EMBE
First Officer
Flight distance : 320118 ft
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Germany
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I have the same issue when I use the "non-Sony" cable. When using the Sony-multi cable,HDMi-signal is fine, but I cannot control my camera (A6600)
2020-11-5
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e1darie1
lvl.4
Flight distance : 1713241 ft
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United Arab Emirates
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DJI Wanda Posted at 11-4 03:28
Hello there, thank you for the product feedback on the Raveneye.

Could you please try the Sony multi cable to connect the camera and the gimbal, and the preview is not available when you shooting on the 4K video due to the HDMI issue with the Sony camera.

When I'm using Sony multi cable I can not use front weel and face detection is disabled, because camera thinks that RS2 is external monitor. If I use regular usb C cable  face detection is ON but no feed on LCD and DJI Ronin app.
2020-11-5
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EMBE
First Officer
Flight distance : 320118 ft
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Germany
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e1darie1 Posted at 11-5 09:38
When I'm using Sony multi cable I can not use front weel and face detection is disabled, because camera thinks that RS2 is external monitor. If I use regular usb C cable  face detection is ON but no feed on LCD and DJI Ronin app.

Exactly the same here.
2020-11-5
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dzchohfi
lvl.1
Brazil
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Same issues here.
2020-11-7
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