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Sony a7 III Raveneye No Preview on LCD and App no REC stop/start
3155 10 2020-11-3
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e1darie1
Second Officer
Flight distance : 1843084 ft
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United Arab Emirates
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Hello,

I'm using Sony a7 III with latest fw 3.10. When I connect RevenEye to RS2 no preview avalabe in iPhone app or LCD.

Connection setup:
RS2 port 1 (top) - connected with usb c to camera with usb c (300 mm)
RS2 port 3 (bottom) - connected with RevenEye with usb c (200 mm)
RavenEye HDMI to Sony a7 III camera

RavenEye is connected to iPhone and LED is green. I can press REC stop/star it's working.
When I remove usb c controle cable from camera I'm getting preview on RS2 LCD display and iPhone app but can not use REC button.

How to fix this issue?
2020-11-3
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dguetschow
First Officer
Germany
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Hi,

I think you have to use the other cable(Sony Multi), see here

https://www.dji.com/uk/support/compatibility/rs-2/a7m3

under Setup Method.

Greatings  
2020-11-3
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DJI Wanda
Administrator
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Hello there, thank you for the product feedback on the Raveneye.

Could you please try the Sony multi cable to connect the camera and the gimbal, and the preview is not available when you shooting on the 4K video due to the HDMI issue with the Sony camera.

Let us know if you need further assistance.
2020-11-4
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EMBE
First Officer
Flight distance : 320118 ft
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Germany
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I have the same issue when I use the "non-Sony" cable. When using the Sony-multi cable,HDMi-signal is fine, but I cannot control my camera (A6600)
2020-11-5
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e1darie1
Second Officer
Flight distance : 1843084 ft
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United Arab Emirates
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DJI Wanda Posted at 11-4 03:28
Hello there, thank you for the product feedback on the Raveneye.

Could you please try the Sony multi cable to connect the camera and the gimbal, and the preview is not available when you shooting on the 4K video due to the HDMI issue with the Sony camera.

When I'm using Sony multi cable I can not use front weel and face detection is disabled, because camera thinks that RS2 is external monitor. If I use regular usb C cable  face detection is ON but no feed on LCD and DJI Ronin app.
2020-11-5
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EMBE
First Officer
Flight distance : 320118 ft
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Germany
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e1darie1 Posted at 11-5 09:38
When I'm using Sony multi cable I can not use front weel and face detection is disabled, because camera thinks that RS2 is external monitor. If I use regular usb C cable  face detection is ON but no feed on LCD and DJI Ronin app.

Exactly the same here.
2020-11-5
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dzchohfi
lvl.1
Brazil
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Same issues here.
2020-11-7
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djiuser_z8lVokvsTc2o
lvl.1
Flight distance : 775810 ft
United States
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I have the same problem with the dji rs2 raveneye I have the Sony a7riii and when I put it in video mode and the screen stays black, I want to know what to do with that problem
2021-3-12
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Dave258
lvl.1
Germany
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The RS2+Raveneye and Sony A7 III Combination reeeally needs some work, DJI! I am fairly disappointed.
2021-3-16
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fansded8c214
lvl.1
United States
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On my a7siii i went to my HDMI output settings and turned on Rec control. I can't explain why it works but now I can record and review video playback.
2021-5-24
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finaleditor
lvl.1

United States
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It is an old topic, I had same problem but I have noticed they 2 different cable looks like same one of them just for sony multiport, if you use that one it works. I was using other usb cable and it wasn't working.
2021-11-16
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