Hi,
I have just bought a new M300RTK and set it up. All firmware is up to date, but no matter where I start up, I get this "Unable to take off" Message in the Pilot App flight screen. Under the Avionics section, it says "Flight Restrictions. Unable to fly in this area (0x16100091)".

I am in Hong Kong, and we have tried the drone in a number of locations around the place. None of the locations are near a no-fly zone or restricted area. But we get this message every time, and the drone cannot fly.

How do we resolve this? What is going on?

M300 serial number: 1ZNDH7800A643D
Smart Controller serial number: 1ZMLH7A001013F

Controlller firmware: 01.00.0213
Aircraft firmware: 01.00.0211
Pilot App: 1.9.0
Fly Safe Database: 01.00.01.09

This is NOT a GEO Zone issue. We shouldn't need to unlock a GEO Zone every time we startup the drone, and no matter what location we are in. This is ONLY required near no-fly or restricted areas. We are NOT near any restricted area? There must be another explanation.

Hi Nick_F, sorry to have kept you waiting, please export the related flight logs and upload it to Dropbox or Google Drive, then share the link with me, I will forward it to our engineers for a check and analyze, thanks.

I'm not how to retrieve the flight logs. I found these files in a folder on the Smart Controller. How they are the right files: https://www.dropbox.com/sh/q9318oup6y34jtd/AAC8cAqKyrVEgVMDfZ9as0Nna?dl=0

Hello, i have the same problem, DJI support can't help me for 3-4 days. I trying to downgrade/update drone, remote controller, dji pilot. Nothing is help me. I connect drone to another remote controller, but error didn't lost. Dji support say that the reason of error maybe is my drone not global version (i bought it in Belarus), but on my box there is a six l sticker that drone is global version. What can we do with it?

Nick_F Posted at 11-6 01:53
I'm not how to retrieve the flight logs. I found these files in a folder on the Smart Controller. How they are the right files: https://www.dropbox.com/sh/q9318oup6y34jtd/AAC8cAqKyrVEgVMDfZ9as0Nna?dl=0

Thank you for providing the information, I'll help to download it and forward to our engineers for a check. If there is an update, I'll let you know.

djiuser_R5kkMHBNUuJH Posted at 11-7 22:28
Hello, i have the same problem, DJI support can't help me for 3-4 days. I trying to downgrade/update drone, remote controller, dji pilot. Nothing is help me. I connect drone to another remote controller, but error didn't lost. Dji support say that the reason of error maybe is my drone not global version (i bought it in Belarus), but on my box there is a six l sticker that drone is global version. What can we do with it?

Hi there, I'm sorry to hear about the issue, I've managed to get your ticket number via your forum account, you are recommended to export the related logs and our team will follow up on it. Thanks.

You can download the logs from here: https://we.tl/t-cSmG0dlSvP

I upload my logs to drive https://yadi.sk/d/r1Hy3B0N6fBBoA?w=1

Nick_F Posted at 11-8 23:58
You can download the logs from here: https://we.tl/t-cSmG0dlSvP

Got it. Thanks.

djiuser_R5kkMHBNUuJH Posted at 11-9 00:42
I upload my logs to drive https://yadi.sk/d/r1Hy3B0N6fBBoA?w=1

Thanks for the information, as per check, our team is following up on your issue and will reply to your email.

How there!
Having the exact same problem with my matrice 300.
I don't have any flight logs.
Just activated and it's happened to me to.
Fresh new drone.
Any one have a solution?

ilaytor3 Posted at 11-9 01:12
How there!
Having the exact same problem with my matrice 300.
I don't have any flight logs.

There are no solutions for our problem now.
Copter writes logs when you power on it. You can found it in remote controller and in DJI Assitants in your PC, when you connect drone to it.

Hi

I have et same issues. I have been able to fly around 20 missions in the last couple of months, but yesterday I got the error 0x16100091.
I have contacted DJI via mail, and hope the issues is fixed fast

This seems like a major issue that's affecting several users. Seems to me they have sent out region-locked M300RTK aircraft that have ended up in the wrong country. Why is this drone region-locked anyway? There is no need for it!! Maybe mainland China I can understand, where their mapping and GPS parameters are different, but there's no need for the M300 to be region-locked for the rest of the world!!

A major cock-up by DJI...  totally unprofessional for a company that professes to be serving the enterprise market!!

I'm based in Hong Kong, and my M300 is unable to take off anywhere in Hong Kong.
@ilaytor3 where are you based?
@MortenEbbesen where are you based.

Hi Nick

I am based in Greenland.
However I have been able to fly with my Matrice 300 as late as last week.

Has there been any resolution to this yet, no problem yesterday, but today it has stopped my work.

I have tried installing Pilot PE, but the same issue persists. DJI please keeps us updated on this issue, I’m starting to warn others of the potentially fatal flaw with firmware update or the M300 itself.

Hey. I faced a similar problem, tell me if there was any solution.

So far I’ve had no contact from DJI support or any answers to what appears to be a major problem that has at least grounded my M300 and preventing any work.

Has anyone else heard anything from DJI Support that indicates they’re aware of the problem?

DJI tech support has just replied with this to try. I don’t know if it works, because my M300 has now gone back to the dealer. You can try it and see if it works...

1. Ensure that your drone's firmware version is v01.00.02.11 or v01.00.02.13 and the remote controller firmware version is v01.00.02.13. The pilot app version is 1.9.0R.

Not, if your remote controller's firmware version is ​V01.00.0213 but the app is not V01.00.0213, please turn on the remote controller->Go to Settings->Apps->DJI Pilot app->disable. Then there will be a message about whether you want to restore it to the default version. Please confirm it and the app will be the V1.9.0R version.

2. Please install this pilot app to your remote controller which can be downloaded from the below link.
https://pan-sec.djicorp.com/s/TEGwHFPdcenJkKB (Password: Dji123)

Please put this app on an SD card, plug it into the remote controller, and open this apk file on the remote controller to finish the installation.

3. See below:

3. Log in to the app with your account and it will take 5-10 minutes to set the drone's parameters automatically, then the drone will restart automatically. If the drone does not restart itself after a long time, you can restart it manually.

4. Then, please check whether you can fly the drone or not.

If you can fly it properly, please refer to step 1 to make the app back to V1.9.0R.

Nick_F Posted at 11-13 19:34
3. Log in to the app with your account and it will take 5-10 minutes to set the drone's parameters automatically, then the drone will restart automatically. If the drone does not restart itself after a long time, you can restart it manually.

4. Then, please check whether you can fly the drone or not.

Great work Nick, thanks for sharing, it got me flying again.

I got the same mail from DJI.
It works for me, so you should give it a try.

QLD Flyer Posted at 11-14 01:37
Great work Nick, thanks for sharing, it got me flying again.

Glad you got it working! Thank the tech guys at DJI for figuring this out (although there’s clearly a bug in  one of the firmware versions, which shouldn’t have been there in the first place).

I also am having the same issue very frustrating. I tried all the steps above and did not work. I was not able to download the app because link expired. Any updates on this?

Hello there!

After updating my M300 i have same issue, error 0x16100091. I saw instructions above, but the link doesn't work.
So, is there any ways to solve this problem???
Can anybody report me, if something new will appear here?

Constantine_1st Posted at 11-26 06:39
Hello there!

After updating my M300 i have same issue, error 0x16100091. I saw instructions above, but the link doesn't work.

Hi there, I'm sorry to hear about the difficulties that you encountered. Please contact our support team via support@dji.com and provide the detailed information, we'll do our best to help this out. Thanks.

Paul Olmedo Posted at 11-14 23:20
I also am having the same issue very frustrating. I tried all the steps above and did not work. I was not able to download the app because link expired. Any updates on this?

Sorry for the late response. Please contact our support team via support@dji.com and provide the detailed information, we'll do our best to help this out. Thanks.

I now have this exact problem as of today after updating to the latest firmware. Has anyone got a link or apk file as above comments. You can't roll back firmware either.
Any input would be appreciated.

fans3593671f Posted at 11-29 01:04
I now have this exact problem as of today after updating to the latest firmware. Has anyone got a link or apk file as above comments. You can't roll back firmware either.
Any input would be appreciated.

Hi there, sorry for the inconvenience caused. Please contact our support team via support@dji.com for further assistance, we'll do our best to help this out. Thanks.

DJI Natalia Posted at 11-29 01:55
Hi there, sorry for the inconvenience caused. Please contact our support team via  for further assistance, we'll do our best to help this out. Thanks.

The above link in the comments has expired. Do you have a username to enter. I am suppose to be flying out tomorrow for inspections with this. I can’t wait days possibly weeks for dji to respond.
Thanks for the reply anyhow

Having the same issue with my farthers Matrice RTK 300. Support Ticket submitted

You will have to contact DJI tech support (or your dealer). There is a way to fix it, but it seems to require a special version of DJI Pilot. The link they send expires all the time.

MortenEbbesen Posted at 2020-11-10 05:01
Hi

I have et same issues. I have been able to fly around 20 missions in the last couple of months, but yesterday I got the error 0x16100091.

How did they fix it?

djiuser_R5kkMHBNUuJH Posted at 2020-11-7 22:28
Hello, i have the same problem, DJI support can't help me for 3-4 days. I trying to downgrade/update drone, remote controller, dji pilot. Nothing is help me. I connect drone to another remote controller, but error didn't lost. Dji support say that the reason of error maybe is my drone not global version (i bought it in Belarus), but on my box there is a six l sticker that drone is global version. What can we do with it?[Image]

Did you ever get this resolved? I’m having the same problem

fans3593671f Posted at 2020-11-29 05:29
The above link in the comments has expired. Do you have a username to enter. I am suppose to be flying out tomorrow for inspections with this. I can’t wait days possibly weeks for dji to respond.
Thanks for the reply anyhow

Did you get this fixed? If so, how?

DJI Natalia Posted at 2020-11-5 23:39
Hi Nick_F, sorry to have kept you waiting, please export the related flight logs and upload it to Dropbox or Google Drive, then share the link with me, I will forward it to our engineers for a check and analyze, thanks.

I just bought a dji mini and if I would have know I would be paying $849 for this to not take off even in my house because I am in a hick town of 200 ( Nakina Ontario Canada)  with a restricted flight area over my house I would never have bought it.  What good is it if I can’t even use it in the house or backyard.  I don’t plan on interfering with the 2 flights ( Cessna’s )  out of this town. Getting a return and will never buy a dji product again. And to think I was saving up for a bigger, more expensive drone from dji. . D oesnt J ump an Inch.  
My 1.2 million YouTube subscribers will be getting a video about this.
Look for it soon.

djiuser_H60kjEu2CXtJ Posted at 5-26 15:48
I just bought a dji mini and if I would have know I would be paying $849 for this to not take off even in my house because I am in a hick town of 200 ( Nakina Ontario Canada)  with a restricted flight area over my house I would never have bought it.  What good is it if I can’t even use it in the house or backyard.  I don’t plan on interfering with the 2 flights ( Cessna’s )  out of this town. Getting a return and will never buy a dji product again. And to think I was saving up for a bigger, more expensive drone from dji. . D oesnt J ump an Inch.  
My 1.2 million YouTube subscribers will be getting a video about this.
Look for it soon.

What GeoZone type are you in? Fairly easy to go through the unlocking process of a GeoZone especially if it is a blue authorization zone.

Anyone else having issues with the Matrice 300? I would like to know before I cough up the money for one just for it not to do its stated mission.