SHMedia
 lvl.1
United States
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Hi Everyone,
I'm trying to get some input on what could have possibly happened with my P4P+. I've owned and flown multiple DJI products (everything from the Mavic, Mavic PP, Mavic 2, and now P4P+). I've never had any issues in relation to what I experienced with my P4P+. I've done my research on the forums and seen very similiar posts as to what happened with my P4P+. I bought this P4P+ from a local private seller. Unfortunately, the drone was out of warranty and it did not have an active DJI Care Refresh at the time of purchase. I typically use my P4P+ to shoot real estate and also weddings. On November 3rd, I was shooting a wedding at a nearby golf course. Prior to the first flight, I put in a fully charged DJI P4P+ battery and launched the drone for an aerial shot of the bride and groom's first look. While flying I experienced extremely bad glitching (2-3 second delay) on the P4P+ screen only when the record was active. This made things extremely hard to focus on the shot. I only had the drone up in the air for about 10 minutes while capturing that shot. I then landed it and moved about 300 feet from the first location to the ceremony and then installed another fully charged battery (fully secured into the drone *click*, double-checked to make sure the battery was fully seated into the P4P) to cover an aerial shot of the wedding. I took the drone out behind the ceremony and launched it. I increased the altitude on the drone (approximately 40 feet) and then out of nowhere the drone shut off completely causing it to fall out of the sky and hit the green. This caused a good amount of damage to the body, propellars, and gimbal. I've NEVER experienced anything like that before while flying any of the DJI drones.
When I got home, I started a repair claim and uploaded all the flight data to DJI's cloud. I boxed up the P4P+ and sent it to their location in Cerritos, California. They did the "free damage assessment" and gave me a quote. I can tell the quote was inaccurate because I know the gimbal had a overload warning on the controller immediately after the crash. The damage report did not show anything about replacing gimbal components which I'm almost positive there was. There was also nothing mentioned regarding the extremely bad screen glitching while recording. I called in to DJI today and talked to a representative wanting to know exactly what caused the failure in flight. His response was, "I'm not exactly sure but your drone is out of warranty." He told me that only the "damage assessment" was free but a "data analysis" to diagnose the reason for the crash was an additional $65.
Prior to sending in the drone, I spoke with multiple DJI chat representatives (I believe one guy's name was Chris) and they reassured me when I sent the drone in they would conduct the tests to figure out why this happened with the drone. Now, I'm getting a completely new story from DJI with this representative I spoke with on the phone - Sad! I really just want to know why this happened without having to pay this $65 "data analysis." I truly feel this was a DJI manufacturer defect as to why the drone crashed. I can't have a fairly high-end consumer/professional drone just fall out of the sky like it did whether it is being used for weddings or real estate.
I really would love to get some feedback from any DJI representatives on here. I hate having to write up these kind of posts. I would love an answer as to why this P4P+ just shut off immediately and fell out of the sky. I would love to know why the screen glitches while recording. I would love to have an accurate damage assessment done and if this crash was a result of a manufacturer defect - I'd love to have the drone replaced free without any further issues. I know these other DJI consumers just like me spend thousands of dollars on these products but with this type of customer service and response - I'm honestly very dissatisfied.
*Note* The P4P+ did not have any prior crashes or errors shown prior to this crash. All the batteries used were DJI brand for the P4P+.
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