I've bought two RS2 now, and both the same problems. The lock lever for the battery handle does not rotate fully to the lock icon. Even according to the manual, it should.




Does your unit rotate fully? It's honestly very dangerous because there's no locking at all for mine, if I accidentally hit the lever, it slides into the unlock position and the handle comes right out.

PLEASE HELP. I bought this TWO TIMES NOW

Hey, I have the same problem, my lock doesn't close all the way either. This make using the gimbal underslung ov even hanging on a crane a little bit sketchy I guess...

Mine is fully rotated when locked.

Moni Johnson Posted at 11-7 07:21
Mine is fully rotated when locked.

When it rotates fully does it ‘click’ and stay there? Does it prevent accidental rotation?

Hm that sucks - this is how fare I can possibly move it without having the feeling of breaking something...



Now it's a question of if the problem lies with the battery or the gimbal itself. Could a moderator forward this to DJI support or do we have to contact them ourselves?

same problem here

was the same on ronin-s  > normal

Indio Posted at 11-7 15:17
was the same on ronin-s  > normal

Actually no, I own a Ronin S and the lock on that gimbal doesn't have a click in stop (the middle round button) like on this mechanism. Additionally, on the Ronin S the battery slides in from the front, so there is less chance of the whole gimbal just falling straight down when underslung.

Ssaumlsch Posted at 11-7 15:46
Actually no, I own a Ronin S and the lock on that gimbal doesn't have a click in stop (the middle round button) like on this mechanism. Additionally, on the Ronin S the battery slides in from the front, so there is less chance of the whole gimbal just falling straight down when underslung.

even if the lever on the RS-2 is completely open, the battery handle does not come off
only when the safety button is pressed

Indio Posted at 11-7 15:57
even if the lever on the RS-2 is completely open, the battery handle does not come off
only when the safety button is pressed

I just tested this on my unit and no, it definitely comes out - the safety button never engages since I can't close it all the way. But that's interesting! When does your safety button engage - only when you close the lock all the way or when you slide the battery in the first time?

Indio Posted at 11-7 15:57
even if the lever on the RS-2 is completely open, the battery handle does not come off
only when the safety button is pressed

No that is not true. Mine comes off without safety button pressed

nomnomnom Posted at 11-7 07:36
When it rotates fully does it ‘click’ and stay there? Does it prevent accidental rotation?

Yes, mine seems to lock in place.

Same for me.

I mean I know it's not a big deal for a lot of people but I'm actually quite poor and this is a very expensive investment for me. I think this is not really an acceptable fault where it's a real danger to the safety of the camera

That's not really a safety button. You can forcibly still pull the battery out. The button also makes sure to keep the latch in the unlocked position when a battery isn't attached so that you can pop a battery in when swapping batteries. The release button allows the internal latch to slide away to provide frictionless detachment. It's helpful in situations where you have the universal mount sitting on top of a car and the entire rig is heavy. You want to be able to lift up without any snag.

As for the lock icon, the latch doesn't click into a lock position as it's a pressure fit similar to the camera plate latches. In order for your battery to slide out, you have to physically rotate the latch and hold it in the unlocked position to pull the battery out. If you accidentally pushed the latch, it'll spring out and won't stay in the locked position.

Same here, to start it was a little over half way. after removing and relocking a few time its now closer to the end but not fully. Is this normal DJI?

mine is a little closer to @Ssaumlsch image above

I would really like someone from DJI to confirm the above is ok for use ^^

Still waiting for an answer on this from DJI.... anyone?

Just taken delivery of my RS2 and while it's charging up I tried to attach the head but also noticed the lever doesn't go all the way to the closed position. It looks like most of the post above are from a while ago. Can anyone update on what they had to do? Any DJI Forum people on hand to help? Is it safe to use when it's only half closing?

Hi, did you solve this? I've just taken delivery of mine and it only goes 3/4 of the way towards locking.

I have the same problem. I can lock it all the way but it's just not tight. During shoots I have to retighten the lever all the time and the whole thing even came loose once while filming.  It also means I cannot use the gimbal in briefcase mode or upside down because I am just too scared that it will come off and my camera will fall.

So, this is pretty big. Still no answers?

Hi all,

SOLVED!

There is nothing wrong with our gimbals! I just heard back from DJI and they say it is not meant to go all the way to the end - even though the User Guide say's "and then toggle to the locked position after attaching".

Here is what they sent...

-------------------------------------
Dear Dominic,

Thank you for contacting DJI.

We are very sorry to hear about the problem you are having with your DJI product. The grip lever cannot be toggled to the endpoint, which is normal and deliberate design in order to avoid lever looseness caused by wear. The arrow and icon on the grip indicate the locked and unlocked directions, rather than positions. Go through the methods below to determine whether the grip lever is normal:

1. When the grip lever is toggled towards the unlocked direction, check whether the grip battery can be detached from the gimbal smoothly after pressing the safety button. After removing the grip battery, check whether the grip lever can spring back normally.

2. When the grip lever is toggled towards the locked direction, the angle as shown in the picture below should be between 35° and 80°.

I , only partially, agree.

I’ve checked the mechanism for a few days now, and found the reason.
there is a big tolerance in the serial-production of the notch at top of the batterygrip, as well at the latch of the locking mechanism.

It is true, that , as soon as the lever jumps rotating into locking position, there is nearly no way to detach the grip.
The latch engaged into the groove, and one cannot press the release button .
That is caused by a small pin , which can only released in the full “unlock” position.
But then …even without pressing the button!

Exactly that is causing my concern….. if accidentally stuck somewhere on my wear and rotated back, it will immediately fall apart WITHOUT pressing a secure button. (unlockposition is fully unlocked !!!)

In my case the rotating lock , is moving only 40% of the full angle.
Other pictures, I’ve seen , show a rotation of 60% -80%.

If the qc at DJI would have been more thoroughly, there would not be such a big tolerance .

So i expect, that , as soon as the additional batterygrips are available in march or later, they will have made their homework, and improved the position and alignment of the groove in this new batch(a bit more up and a few microm deeper)…then they will fit perfectly …. and more confident.

It would be too bad, if that really professional made gimbal with it's obviously deliberated design, would fail , because of that , easy to fix, weak-spot.