Rincewind
lvl.4
Taiwan
Offline
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Hi Fer!
Again, sorry if you felt my questions were a bit silly. Its just I've seen and heard so many people doing silly mistakes with these products, that I find a bit of encouragement to read the manual carefully solves most problems. In your case, you clearly are doing everything right (I can see the camera is nicely balanced before you turn the device on). Also, the fact that the focus wheel is not connecting with the gimbal, and that the joystick is not doing what it should does sound like a hardware communication problem. Although my guess is that you're going to have to send it for repair, could you tell me (mostly for the benefit of DJI Wanda), when you do the balance test, does the pan axis rotate? I'm asking this because it would be interesting to know if the motor does not react at all, or if there is a communication problem between the input devices in the handle and the motors.
Also, have you tried really calibrating the system (Status tab in the ronin app --> system calibration)? That has helped me sometimes with drift and other more serious motor problems.
I hope this was at least a small help, and that you get the unit either fixed or replaced soon. As for your English, I'm not a native speaker either, and from your accent in the video, mi impresión es que podríamos habernos comunicado mucho mas fácilmente (I'm keeping the message in English though, so DJI Wanda can follow). |
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