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DJI Assistant for MINI 2 - does not work properly - please help
1116 28 2020-11-10
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Denndb
lvl.3
Flight distance : 6115 ft
Croatia
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Hello,
I have installed the correct version of DJI Assistant (DJI Assistant 2 (Consumer Drones Series)) and I've tried to use it for my new MINI 2.

OK, so when I connect my MINI 2, DJI Assistant recognizes the MINI 2 and I'm able to enter into the app. All until that step works.

But the app is offering only to export logs files, nothing else! I don't get the list of firmware versions and there's nothing in the menu but to export logs. I have tried that with two different laptops and it's all the same - the menues are missing.

Please, is there something wrong, where could be the problem?

Thanks,
Denis


2020-11-10
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Denndb
lvl.3
Flight distance : 6115 ft
Croatia
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Hello,

Thanks for feedback,

I did that exactly as instructed, installed the DJI assistant from the link you've provided - but it's all the same. Attaching the screenshots - so once I get into the app, there's no menues for instance the list of firmwares for MINI2.
2020-11-10
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TDZHDTV
First Officer
Flight distance : 2068550 ft
United Kingdom
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I have the above version on Windows PC, the controller is recognised but the Mini 2 is not
2020-11-11
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DJI Susan
Administrator

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Hi Denis, Mini 2 support updating the  firmware by the DJI Fly app. DJI Assistant 2 only provide flight log exporting service for Mini 2. Please update the firmware by the DJI Assistant 2. If you encounter any issue updating the firmware, please let us know, we are here to help.
2020-11-12
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Denndb
lvl.3
Flight distance : 6115 ft
Croatia
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Hi Susan,

Thanks, but is there any option to refresh the firmware?

That option used to be in place in DJI Assistant which doesn't offer such option to mini 2.

Thanks,
Denis
2020-11-12
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agd1949
lvl.2
Flight distance : 14131 ft
United Kingdom
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TDZHDTV Posted at 11-11 00:56
I have the above version on Windows PC, the controller is recognised but the Mini 2 is not

Ditto .... same issue.  I have updated firmware via the app.  Assistant does not even see the mini2
2020-11-12
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jpick73
lvl.1

United States
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Dealing with this exact issue currently. Just purchased Mini 2 yesterday. It would appear that nobody is going to offer to explain the issue. Guess I will just return this device, and purchase something different.
2020-11-15
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djiuser_vb52lQACIVGB
lvl.1

United Kingdom
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I spoke to DJI support the other day and apparently they know it's not working (despite being the newer version  of the assistant app) and to bear with them!

I was only wanting to use it to ensure the battery firmwares were up to date as the previous mini didn't always update them through the Fly app.
2020-11-16
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DJI Stephen
Super Moderator

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Hi there Denis. The DJI Mini 2 support updating the  firmware by the DJI Fly app. DJI Assistant 2 only provide flight log exporting service for Mini 2. Please update the firmware by the DJI Assistant 2. If you encounter any issue updating the firmware, please let us know, we are here to help.
2020-11-17
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KLRSKIR
lvl.2
Flight distance : 1489518 ft
United States
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Stephen and Susan,

Do you realize just how confusing your replies are?

"The DJI Mini 2 support updating the  firmware by the DJI Fly app."
"Please update the firmware by the DJI Assistant 2."

Better get these responses more clearly understandable before the holidays.

My experience has been to update the M2 via the Fly app, and there is no way to roll back nor refresh via the Fly app.
2020-11-17
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AdmBenson
lvl.3
France
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DJI Stephen Posted at 11-17 02:36
Hi there Denis. The DJI Mini 2 support updating the  firmware by the DJI Fly app. DJI Assistant 2 only provide flight log exporting service for Mini 2. Please update the firmware by the DJI Assistant 2. If you encounter any issue updating the firmware, please let us know, we are here to help.

Hi,
Can you explain us how to update the Mini 2 thru Assistant 2 while the issue is that Assistant 2 does not see the Mini 2 ?
2020-11-17
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TDZHDTV
First Officer
Flight distance : 2068550 ft
United Kingdom
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AdmBenson Posted at 11-17 03:56
Hi,
Can you explain us how to update the Mini 2 thru Assistant 2 while the issue is that Assistant 2 does not see the Mini 2 ?

I am having the same issue, the MM2 remote control is recognised but not the air craft.  DJI please sort this out urgently
2020-11-17
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nixuspix
Captain
Flight distance : 2772178 ft
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Latvia
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DJI can You please answer clearly will the Assistant App be available for firmware upgrade for Mini 2 in nearest future or should we forget about it for this purpose?
2020-11-19
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MZorzy
lvl.2
Flight distance : 11227 ft
Italy
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Upgraded mini2 by phone's app,
DJIassistant2 see mini2 but have only "Export log".
and this give me an 452Mb .dat file.
2020-11-19
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ddjmrql
lvl.2
Flight distance : 1030 ft
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United States
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Ditto. I need to know why DJI assistant 2 is not recognizing the AC. What do I do if I need to rollback to an earlier FW?
2020-11-22
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AdmBenson
lvl.3
France
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Any news on this ?
2020-11-27
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spawacz_rider
lvl.3
Flight distance : 670594 ft
United Kingdom
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I have same problem with DJI Assistence 2 software

The only think  I can do is to download log files.
https://dl.djicdn.com/downloads/ ... 04/DJI+Assistant+2+(Consumer+Drones+Series)+Release+Notes.pdf

This is the only think you can do with it according to that doc.


How can I refresh software ?
2020-11-27
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fans24a44aa9
lvl.2
Flight distance : 3185807 ft
Brazil
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so far so good to update through the app, maybe you don't mind downgrade, but what if I need to reset? How is it?
2020-12-18
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DroneAge
lvl.2
Flight distance : 23166 ft
Australia
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So basically don't download and install DJI Assistant 2 "Consumer Drone Series" unless you crash.

And FYI This program doesn't work with the other DJI Consumer Drones either and the Mini 2 doesn't work with the older version of Assistant 2.

So it is a completely useless piece of software that unless you crash and/or need to send DJI your logs file. Which if they added that feature to the app they could do away with software development of a PC program that doesn't offer their clients any useful features other than to direct you to the log file without using windows explorer on a PC.
2020-12-19
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Mak680
lvl.1
Italy
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spawacz_rider Posted at 2020-11-27 04:28
I have same problem with DJI Assistence 2 software

The only think  I can do is to download log files.

If this is the case, so why on earth I can upgrade the rc using the same software and do nothing with the drone? Seem to me that the issue is related to the mini2........I wanted to check battery firmware upgrade, but unable to perform this simple task.......
1-2 08:07
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Den K
New

United States
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I connected RC231 to PC, upgraded firmware, then linked RC231 to MM2 and upgraded MM2. Hate it.
1-6 14:06
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djiuser_16J8vfuA4SNo
lvl.1
Flight distance : 577858 ft
United Kingdom
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Have same issue error 30224, Argos wont take it back untill i get a return no from DJI, First DJI told me it was my phone, samsuns A50 now haave aa S9+. 2 weeks from buying it still nothing......
do wish i didnt bother, I also have a M2P which is perfect
1-10 04:00
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TDZHDTV
First Officer
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United Kingdom
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djiuser_16J8vfuA4SNo Posted at 1-10 04:00
Have same issue error 30224, Argos wont take it back untill i get a return no from DJI, First DJI told me it was my phone, samsuns A50 now haave aa S9+. 2 weeks from buying it still nothing......
do wish i didnt bother, I also have a M2P which is perfect

Argos told me the same, DJI will not give you a return number and only insist you send it back to them for analysis.  In future I’ll buy from Amazon who have a far better returns policy.
1-10 09:42
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Skynet5
lvl.2
Flight distance : 3658 ft
United Kingdom
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TDZHDTV Posted at 1-10 09:42
Argos told me the same, DJI will not give you a return number and only insist you send it back to them for analysis.  In future I’ll buy from Amazon who have a far better returns policy.

I think you could easily push Argos to do the right thing.

I bought a holy stone from Amazon and it was terrible and returned it. I bought the mini over the weekend from Argos as I didn't want to push my luck with Amazon again. I don't return much if anything...but two drones would look bad.

I'd kick off if it was faulty out of the box. They don't have a leg to stand on.
1-10 14:10
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ArieMich
lvl.1
Israel
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Have the same problem as most of us
Can't connect DJI Assistant 2 App to MINI 2 on WINDOWS 10
Tried run in safe mode and etc as guys mentioned before.

DJI, when do you planning to release Assistant app for windows 10 ?
1-16 05:58
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djiuser_hJmrJuQGB6Sn
lvl.2
Flight distance : 13179 ft
United Kingdom
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I've tried this also multiple times on my new Mini 2 and it doesn't work just sits there asking for me to connect the cable.

Tried the original cable that came with the charger (combo) tried a usb C cable and nothing it doesn't do anything.

Windows 10 x64.
1-16 14:12
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djiuser_4O91726DReXW
lvl.2
United Kingdom
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I was having difficulty connecting my Mini 2 until I realised the Dji assistant for mavic is the incorrect app.
The correct one is DJi Assistant 2 (consumer Drone Series) further down the left menu.
I'm having the same issue of only being able to view the log  export and no other options like firmware refresh or update as I had on my previous Mavic Mini 1.
16110849602053093009515619685517.jpg
1-19 11:40
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KlooGee
Captain
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United States
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djiuser_4O91726DReXW Posted at 1-19 11:40
I was having difficulty connecting my Mini 2 until I realised the Dji assistant for mavic is the incorrect app.
The correct one is DJi Assistant 2 (consumer Drone Series) further down the left menu.
I'm having the same issue of only being able to view the log  export and no other options like firmware refresh or update as I had on my previous Mavic Mini 1.

Although a bit odd if you ask me.  Not sure why they would go this route.....

If you read through the thread, the DJI team members that have responded to it have said the Mini 2 only supports firmware updates via the DJI Fly app, not the Assistant 2 software.  It looks like they have designed it that way and is functioning as intended from their part.  
1-19 11:47
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djiuser_4O91726DReXW
lvl.2
United Kingdom
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Shame there is no way to refresh the software on the Mini 2 in case of issues as was possible on the previous mini.
1-19 11:53
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