DJI Mindy
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djiuser_E9CMn27yoiSw Posted at 9-25 21:29
I got the same problem or even worst. I bought my goggles from IFlight in a combo, and this is what I saw after I powered up the product. A multiple pixel stripes in the right screen. Immediately report the issue at IFlight support that told me they have no warranty on external product such as DJI and invite me to hear DJI support. So I did and it was pretty embarrassing. I contact the support with all the photos and documentation, after days of waiting the reach out with a pre writed message saying “we do not cover global warranty”. Of course they gave me a solution, pay, paid reparations as if I had damaged the unit. This is ridiculous.
Hi there, we managed to find out your ticket number through your forum account. As our support team explained in the email, your drone should be sold in Mainland China, therefore, the drone warranty is in Mainland China. According to DJI's after-sales policy, DJI does not provide a global warranty. Please refer to: https://www.dji.com/service/policy?site=brandsite&from=nav If you want to send it for repair in a different region, there will be a repair charge. Besides, we recommend that you purchased the drone from an official channel. You can visit this link for reference: https://www.dji.com/it/where-to- ... ite&from=footer |
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