Airpixel Studio
 lvl.3
United Arab Emirates
Offline
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DJI Susan Posted at 11-11 21:19
Hi Airpixel Studio, I am sorry to read the issue. Please double check if the line is still there when powering on the Goggles only.
Besides, may I know where the unit was purchased? If you purchased from the dealer's, please try to contact the dealer to see if they would help to take care of the case for you.
If the dealer doens't help, please contact our support via email at http://www.dji.com/support, a replacement will be provided within fifteen (15) calendar days of receiving the product if the product suffers performance failure. Thank you.
When powering on the goggles only? This is exactly what I did. These goggles are absolutely brand new and not even bound to an air unit yet. I plugged them in, did a firmware update and the line appeared.
My wife spent a ridiculous amount of money on these goggles and I haven't even had a chance to fly anything with them. The dealer says I have to deal with DJI Support and I have already raised a case (CAS-5460253-W8K2J8)
Bought these BRAND NEW in Dubai for $$$, now I have to pay $ to send them back to Hong Kong. What a joke. |
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