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DEAD pixels on a brand new Goggles
3434 22 2020-11-11
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Airpixel Studio
lvl.3
United Arab Emirates
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So I received a pair of DJI FPV goggles from my wife for my birthday so I powered up my brand new set and did an update through the DJI Assistant 2. I then noticed a single black vertical line - of what appears to be dead pixels - in the right eye display running down the middle from top to bottom (pic attached).

Has this happened to anyone before? Is it normal to gamble like this with DJI products? You buy something brand new and have to send it to China for repair or probably replacement with a used set?

123608514_10164010308635467_1885439749184639056_n.jpg
2020-11-11
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trica de
First Officer
Flight distance : 1017123 ft
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Germany
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I had the same and returned it  - bought new ones
2020-11-11
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Airpixel Studio
lvl.3
United Arab Emirates
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trica de Posted at 11-11 04:24
I had the same and returned it  - bought new ones

Who did you return it to and who refunded you? Was it DJI or the store?
2020-11-11
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trica de
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Airpixel Studio Posted at 11-11 04:45
Who did you return it to and who refunded you? Was it DJI or the store?

I bought mine on email brand new from a reseller - in germany you can return it withing 14 days so I did. At the same time I bought new ones.

Also I did contact DJI and they told me NO REPAIR as I has just one Dead pixel.
2020-11-11
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Airpixel Studio
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United Arab Emirates
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trica de Posted at 11-11 05:52
I bought mine on email brand new from a reseller - in germany you can return it withing 14 days so I did. At the same time I bought new ones.

Also I did contact DJI and they told me NO REPAIR as I has just one Dead pixel.

Thanks man, that's useful information
2020-11-11
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DJI Susan
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Hi Airpixel Studio, I am sorry to read the issue. Please double check if the line is still there when powering on the Goggles only.
Besides, may I know where the unit was purchased? If you purchased from the dealer's, please try to contact the dealer to see if they would help to take care of the case for you.
If the dealer doens't help, please contact our support via email at http://www.dji.com/support, a replacement will be provided within fifteen (15) calendar days of receiving the product if the product suffers performance failure. Thank you.
2020-11-11
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Airpixel Studio
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United Arab Emirates
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DJI Susan Posted at 11-11 21:19
Hi Airpixel Studio, I am sorry to read the issue. Please double check if the line is still there when powering on the Goggles only.
Besides, may I know where the unit was purchased? If you purchased from the dealer's, please try to contact the dealer to see if they would help to take care of the case for you.
If the dealer doens't help, please contact our support via email at http://www.dji.com/support, a replacement will be provided within fifteen (15) calendar days of receiving the product if the product suffers performance failure. Thank you.

When powering on the goggles only? This is exactly what I did. These goggles are absolutely brand new and not even bound to an air unit yet. I plugged them in, did a firmware update and the line appeared.

My wife spent a ridiculous amount of money on these goggles and I haven't even had a chance to fly anything with them. The dealer says I have to deal with DJI Support and I have already raised a case (CAS-5460253-W8K2J8)

Bought these BRAND NEW in Dubai for $$$, now I have to pay $ to send them back to Hong Kong. What a joke.
2020-11-13
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Airpixel Studio
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United Arab Emirates
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DJI Susan Posted at 11-11 21:19
Hi Airpixel Studio, I am sorry to read the issue. Please double check if the line is still there when powering on the Goggles only.
Besides, may I know where the unit was purchased? If you purchased from the dealer's, please try to contact the dealer to see if they would help to take care of the case for you.
If the dealer doens't help, please contact our support via email at http://www.dji.com/support, a replacement will be provided within fifteen (15) calendar days of receiving the product if the product suffers performance failure. Thank you.

Items sent to Hong Kong for repair. It cost me $180 in shipping fees. Completely unacceptable for a supposedly brand DJI product
2020-11-14
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XxmW
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South Africa
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Airpixel Studio Posted at 11-14 06:19
Items sent to Hong Kong for repair. It cost me $180 in shipping fees. Completely unacceptable for a supposedly brand DJI product

Have you sent out the product yet? You can claim DOA here. https://repair.dji.com/repair/index
2020-11-16
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DJI Susan
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Airpixel Studio Posted at 11-13 09:59
When powering on the goggles only? This is exactly what I did. These goggles are absolutely brand new and not even bound to an air unit yet. I plugged them in, did a firmware update and the line appeared.

My wife spent a ridiculous amount of money on these goggles and I haven't even had a chance to fly anything with them. The dealer says I have to deal with DJI Support and I have already raised a case (CAS-5460253-W8K2J8)

I am deeply sorry for the delay, could you please provide the name of the dealer to me? Besides, may I know if you have shipped the unit back? If so, please provide the tracking number to me, I will keep an eye on it.
2020-11-23
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Airpixel Studio
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DJI Susan Posted at 11-23 05:54
I am deeply sorry for the delay, could you please provide the name of the dealer to me? Besides, may I know if you have shipped the unit back? If so, please provide the tracking number to me, I will keep an eye on it.

The goggles were sent back already and were received on 16th November. Your support tracking site has never been updated
2020-11-24
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Airpixel Studio
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United Arab Emirates
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DJI Susan Posted at 11-23 05:54
I am deeply sorry for the delay, could you please provide the name of the dealer to me? Besides, may I know if you have shipped the unit back? If so, please provide the tracking number to me, I will keep an eye on it.

The supplier was gadgetby.com in Dubai - similar complaints on UAE FPV groups about the same supplier
2020-11-24
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DJI Susan
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Airpixel Studio Posted at 11-24 03:14
The supplier was gadgetby.com in Dubai - similar complaints on UAE FPV groups about the same supplier

Thank you for providing the info, I had asked the proper team to help and try to escalate the process.
Regarding the dealer's issue, I will also report to the corresponding team for their attention.
Sorry again for the difficulties.
2020-11-25
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djiuser_t2niP9dKCW9k
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United States
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My dji v2 goggles literally got 2 spots of dead pixels as I was powering it up. First it was fine. Then I put on my head and boom 2 spots slowly appear. This is my first and last dji product since they won't stand behind it for more then 15 days. For the 650$ it costs.
2021-6-15
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DJI Mindy
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djiuser_t2niP9dKCW9k Posted at 6-15 15:07
My dji v2 goggles literally got 2 spots of dead pixels as I was powering it up. First it was fine. Then I put on my head and boom 2 spots slowly appear. This is my first and last dji product since they won't stand behind it for more then 15 days. For the 650$ it costs.

Hi there, sorry for the inconvenience caused. Could you please provide us some pictures to check the said issue? Were there any operations or accidents before this problem appeared? We will try our best to help.
2021-6-15
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djiuser_t2niP9dKCW9k
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United States
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I took them out of their felt storage bag and out them on. Third time using them . Very disappointed. Dots still there
2021-6-27
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DJI Susan
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djiuser_t2niP9dKCW9k Posted at 6-27 11:00
I took them out of their felt storage bag and out them on. Third time using them . Very disappointed. Dots still there

Hi there, we are sorry for the situation. May we have a picture of the dots for further confirmation?
If it is convenient, you can send the unit back to our service center for further diagnosis and service.
Please fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index
We will do our best to help this out.
Besides, a warm reminder, please do not face the lens to the direct sunlight to avoid damages to the goggles screen.
2021-6-27
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djiuser_t2niP9dKCW9k
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United States
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20210627_135700.jpg
2021-6-28
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DJI Susan
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Thanks for providing the picture. Please click the link provided above to submit an online repair request or contact our support team via http://www.dji.com/support to open a case and then send it in. We'll do our best to help this out.
2021-6-28
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Getyamamout
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United Kingdom
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Also have issues with brand new goggles being sent with dead Pixels returned 2 sets waiting for the third... unmanned tech uk are having problems as they offered to check the new set and are finding there stock is all suffering the same right hand screen with dead pixel... I DO NOT ACCEPT ANY not on a brand new product !!!!! the 3 pixel minimum fault that DJI require is TOTALLY UNACCEPABLE as the screen is so small they stand out so much and distract the user severely.. when using a drone this could result in DEATH.. WILL DJI take the MANSLAUGHTER charge for you??? not likely... SO NO I DO NOT ACCEPT ANYTHING LESS THAN 100% working order for a brand new product especially one that can compromise safety
2021-8-26
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DJI Gamora
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Getyamamout Posted at 8-26 07:16
Also have issues with brand new goggles being sent with dead Pixels returned 2 sets waiting for the third... unmanned tech uk are having problems as they offered to check the new set and are finding there stock is all suffering the same right hand screen with dead pixel... I DO NOT ACCEPT ANY not on a brand new product !!!!! the 3 pixel minimum fault that DJI require is TOTALLY UNACCEPABLE as the screen is so small they stand out so much and distract the user severely.. when using a drone this could result in DEATH.. WILL DJI take the MANSLAUGHTER charge for you??? not likely... SO NO I DO NOT ACCEPT ANYTHING LESS THAN 100% working order for a brand new product especially one that can compromise safety

Hi Getyamamout, I'm sorry for your experience. Could you offer us a picture of the right hand screen with dead-pixel for further confirmation? Thank you!
2021-8-27
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tinexd
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Germany
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Getyamamout Posted at 2021-8-26 07:16
Also have issues with brand new goggles being sent with dead Pixels returned 2 sets waiting for the third... unmanned tech uk are having problems as they offered to check the new set and are finding there stock is all suffering the same right hand screen with dead pixel... I DO NOT ACCEPT ANY not on a brand new product !!!!! the 3 pixel minimum fault that DJI require is TOTALLY UNACCEPABLE as the screen is so small they stand out so much and distract the user severely.. when using a drone this could result in DEATH.. WILL DJI take the MANSLAUGHTER charge for you??? not likely... SO NO I DO NOT ACCEPT ANYTHING LESS THAN 100% working order for a brand new product especially one that can compromise safety

Hey, i have same problem. Serveral goggles with dead pixels on one screen and the other screen is perfect. Its definitely the goggle screen because i testet it with three cams and every time one screen is fine and one had dead pixels.
1-11 09:49
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DJI Natalia
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tinexd Posted at 1-11 09:49
Hey, i have same problem. Serveral goggles with dead pixels on one screen and the other screen is perfect. Its definitely the goggle screen because i testet it with three cams and every time one screen is fine and one had dead pixels.

Hi there, sorry for the late response. May we have a picture of the dots for further confirmation?
If it is convenient, you can send the unit back to our service center for further diagnosis and service.
Please fill out the online repair request on our official web and send it back. Here is the link: https://repair.dji.com/repair/index
We will do our best to help this out.
Besides, a warm reminder, please do not face the lens to the direct sunlight to avoid damages to the goggles screen.
1-13 01:30
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