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Do it all handle stuck - can't remove
1269 8 2020-11-12
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krwilkinsmac.com
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I'm pushing down on the look release of the do it all handle but it will not come off the Pocket 2.  I can feel and hear the clamps the lock moves adjusting but the do it all handle will not come off even with a lot of force, I'm consdiered I'm going to break something.

Any thoughts?  
2020-11-12
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hello krwilkinsmac.com, thank you for reaching us out and my apologies this has caused you. To detach the Do-It-All Handle after use, pull down the unlock key of the handle before removing it from the Pocket 2.

Video below is the tutorial on how to remove it from Pocket to in 0:28.

If the issue persist, please send back your Pocket 2 for testing. You can submit an online repair request through this link: https://repair.dji.com/repair/index

Prior to sending the Pocket 2 I will also need to get a video shows that you can't remove the Do-It-All Handle, serial number for Pocket 2 and the Do-It-All Handle and a screenshot of the Top view of DJI Pocket 2 Do-It-All Handle.
Thank you for your understanding and patience.

2020-11-12
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Blellow
First Officer
Flight distance : 1007808 ft
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I had to wiggle it the first few times before it came off easily. Good luck.
2020-11-12
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krwilkinsmac.com
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Blellow Posted at 11-12 06:19
I had to wiggle it the first few times before it came off easily. Good luck.


Did wiggling it cause it to them release easily, or did it still require a lot of force?  I'm trying but it seems the force I'm applying is likely to break something.
2020-11-12
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Visual Air
Captain
Flight distance : 194196 ft
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Requires a lot of force. It works well but really a large pain to get off.
2020-11-12
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Psoon
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I've just posted a video on this forum showing my method to release the handle
2020-11-12
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krwilkinsmac.com
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Psoon Posted at 11-12 10:24
I've just posted a video on this forum showing my method to release the handle

Thanks so much for this.  Your method works and I will stick with it.
2020-11-12
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Psoon
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krwilkinsmac.com Posted at 11-12 10:43
Thanks so much for this.  Your method works and I will stick with it.

Glad it helped you.
2020-11-12
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CineForgeJosh
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I just received mine today and had the same issue. In my case, I have identified that the left metal latching post in the do it all handle is defective and does not pull back the way the other one does when using the unlock key. Therefore, this could also be your issue if it continues and if it is like mine, it will only get worse as it appears to not be secure and will only take so many pulls before breaking off.
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