We’re seeing different issues being reported with RavenEye but they’re getting lumped up into one issue. There are different solutions for each so let me explain.
Issue #1
Disconnects shortly after establishing a connection.
This is a result of the country code parameter not being passed properly to RavenEye. Why do we need the country code? RavenEye’s output power is based on two types of certifications: FCC and CE. We will establish each time you connect what type of power to output based on the country RavenEye is being used in. This is to stay within the legal limits of the power output.
We do this by getting your GPS location. This means you must allow location settings for the Ronin app. If we cannot get a GPS location, we can get a country code from your phone’s SIM card.
If you still cannot connect by heading outdoors to establish a GPS connection or you’ve removed your SIM card, you can wait for a new app update. This user experience will be fixed in an upcoming app release (probably during the week of November 16-20).
Issue #2 You get flashing lights and establish a connection and get a notice for firmware.
You’ve gone into the loader state for RavenEye meaning the firmware has been erased and wiped from the system. You’ll get a message to update firmware but this is not actually updating firmware. You’re just re-installing firmware on RavenEye.
Issue #3 Inputting the unique WiFi password and can’t connect.
Some letters and numbers can be confusing. Example: an uppercase I or the number 1 can be confused for a lower case L or the letter O can be confused for the number zero. Try multiple versions to establish a connection.
We will optimize this user experience in our next firmware.
Issue #4 No lights, can’t connect.
Make sure the system is charged. Try pressing and holding the button for 15 seconds to force shutdown and restart. If still no response, this is a bricked unit. You need to contact customer support.
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