I have recently sold my Ronin-S and have bought/switched to the ronin-sc2.
The new owner of the ronin-s can't access the gimbal through the app. Can someone please help me to remove the ronin-s from my account so he can register it under his account?

I have posted this same thread under my other email account because I'm not sure which email I have my device registered in. I have recently sold my Ronin-S and have bought/switched to the ronin-sc2. The new owner of the ronin-s can't access the gimbal through the app. Can someone please help me to remove the ronin-s from my account so he can register it under his account?

Hi Christer, please be advised that the activation email is not able to be removed. However, this will not affect other users' operation of the Ronin-S. If he encountered any trouble connecting Ronin-S to the mobile device, please help to advise him to contact us, he can also contact our support via email at support@dji.com directly. Thank you.

Thank you, we have resolved the issue and will
contact the email if we have further questions.

Christer_Dabu Posted at 11-14 20:38
Thank you, we have resolved the issue and will
contact the email if we have further questions.

Thank you for your update, glad to hear that you had worked it out. Any further help is needed in the future, please feel free to ask.