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Bought Pocket 2, But Its Pocket1 In The Box???
348 14 2020-11-15
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Endlesssnow
lvl.1
Canada
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Bought brand new Osmo Pocket 2 today from Best Buy, was really excited to use my new camera, but when I got home and opened the box, got quite a surprise - the camera doesn't look like Pocket 2 in the picture, I never owned DJI Pocket cameras before, but after some Google and Youtube search it looks like it's the older version was put in the box. The box was brand new and factory sealed. Will be returning this thing back to the store, shame, cause I really wanted to use this camera for my Youtube vlogs, it would suit me perfect for its size and features, such as good stabilisation and timelapse mode.
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2020-11-15
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Psoon
lvl.4
Canada
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Thats not the Pocket 2. There are other visible clues, but that photo of the bottom show the orifice for the bottom mic which does not exist on the Pocket 2.
2020-11-15
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Interpol
lvl.3

United States
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Was your box shrinkwrapped?  Maybe someone bought it before you, swapped units, and returned it.
2020-11-15
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Endlesssnow
lvl.1
Canada
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Interpol Posted at 11-15 19:44
Was your box shrinkwrapped?  Maybe someone bought it before you, swapped units, and returned it.

Yes, the box was shrinkwrapped and everything inside the box looked brand new and factory packed, as it should be.
2020-11-15
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Tide
Captain
South Korea
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Good thing you can return it right away to Best Buy.
2020-11-15
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DJI Natalia
Administrator

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Hi Endlesssnow, sorry for that case happened. May I know both of the serial numbers on the box and on the Osmo Pocket? We'll forward the situation to the related team to investigate it.
For the Osmo Pocket, you can scan the QR code at the bottom to know the serial number. Looking forward to hearing from you.
2020-11-15
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Fat Panda
lvl.4
Flight distance : 31050 ft
South Africa
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Take a picture of the bottom of the box
2020-11-15
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Montfrooij
Captain
Flight distance : 1995141 ft
Netherlands
Online

That is very curious!
2020-11-15
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A J
Captain
Flight distance : 13838848 ft
  • >>>
United Kingdom
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Very dodgy!
2020-11-16
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Oh-no
Second Officer
Hong Kong
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Oh ..... no ..... kind of fraud ..... DJI should investigate it ......
2020-11-16
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Endlesssnow
lvl.1
Canada
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DJI Natalia Posted at 11-15 22:34
Hi Endlesssnow, sorry for that case happened. May I know both of the serial numbers on the box and on the Osmo Pocket? We'll forward the situation to the related team to investigate it.
For the Osmo Pocket, you can scan the QR code at the bottom to know the serial number. Looking forward to hearing from you.

Hi, pls look at the attached pictures, I scanned the code at the bottom of the camera and numbers on the box.
Screenshot_2020-11-16-11-20-12-419_com.xiaomi.scanner.jpg
IMG_20201116_111804.jpg
2020-11-16
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DJI Natalia
Administrator

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Endlesssnow Posted at 11-16 08:25
Hi, pls look at the attached pictures, I scanned the code at the bottom of the camera and numbers on the box.

Thanks for the information, we'll forward it to the related team to investigate.
2020-11-16
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CemAygun
Captain
Flight distance : 810 ft
Philippines
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Very weird indeed
2020-11-16
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Aavalaakso
First Officer
Finland
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Someone swapped that and believed nobody will notice since they look "the same".

Chance to that it was human error to return wrong device is about 0,001% I guess.

2020-11-16
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Endlesssnow
lvl.1
United States
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Aavalaakso Posted at 11-16 22:55
Someone swapped that and believed nobody will notice since they look "the same".

Chance to that it was human error to return wrong device is about 0,001% I guess.

Don't think so. The box was shrink wrapped. Everything is new. Camera inside was not activated. Best Buy stores cannot resell returned items.
2020-11-17
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