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mavic2pro fell down while returning home
162 3 2020-11-16
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uygaronder
lvl.1

Germany
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Hi folks,
a few days ago i was shooting with my mavic 2 in Berlin, i shot what i wanted and started return home process, so it was on automatic mode coming back but suddenly
it fell down to the main road from around 100meters i guess, then some cars drove over it a few times and the device is totally wasted now. it was on auto mode coming back. i also have the footage.
i didnt have insurance but i believe it was not my mistake, do you think dji recovers this? im so sad.
thanks.
2020-11-16
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DJI Natalia
Administrator

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Hi there, I'm sorry to hear about the accident. If your drone still under the warranty period, please contact our support team via http://www.dji.com/support to open a case and we will help to apply for the data analysis, thanks.
2020-11-16
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Blériot53
Captain
Flight distance : 1920476 ft
United Kingdom
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You could post the flight log data on here, and one of the gurus will be able to analyse it and offer an opinion on what went wrong.
2020-11-17
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DAFlys
Captain
Flight distance : 1155026 ft
United Kingdom
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Try posting your log here - http://phantomhelp.com/logviewer/    Sounds like a battery failure or bird strike.
2020-11-17
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