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Dji pocket 2 universal port problem
243 2 2020-11-16
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Santyvelezrpo95
lvl.2
Flight distance : 872890 ft
Colombia
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Hey guys, my name is Santiago from Colombia,i have 2 littles problem with my pocket 2 device,  Seems yo be that my universal port have a problem with plug the port to lightning and type c, and the only solution that i found is plug the doit all handle and lightning at the same time and it workss, i was doing the replacement request because doesnt work the activation of the products, the same problem as osmo pocket 1, but return the product in my country and send back to amazon in US is very expensive, more than 100 bucks, for that reason i have to live with this, but i think the problem is more with the software than the hardware itself, because have no reason that when i plug the do it all handle and the lightning/type c port it works plugged in the phone, but when i take off the doit all handle and try to connected the port it doesnt work. Please i hope you could listen to me cheers!

The other little problem is that the gimbal when is doing a 0.5 secs motionlapse shakes, is really weird, it doesnt affect the final shot but is kind weird, i think is normal, but thanks anyway!!!

2020-11-16
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Psoon
lvl.4
Canada
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I and others have been trying to bring this unusual gimbal behavior to DJI’s attentions ever since we noticed it on our Pocket 2.
2020-11-16
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi there Santiago, my apologies this has caused you and thank you for reaching us out. To assist you further regarding to the defecting port of your Pocket 2, you can contact our DJI Support under this link https://www.dji.com/support?site=brandsite&from=nav just scroll down the page and select "Email". Fill out the information required. Thank you for understanding and support.
2020-11-17
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