BasterCz
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Czechia
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Aircraft model: WM332A
Aircraft type: Phantom 4 Advanced
RC model: GL300C
RC type: For Phantom 4 Advanced (in app showing Phantom 4 Pro)
Read whole topic, please.
Hi, I have contacted support already, but after long troubleshooting, they recommended me to send it for repair, but because my warranty is expired It will cost some bucks, so this is why I am here. Now I have problem with linking my P4A with RC.
Shortly, with support we have tried Factory reset, upgrading to newest firmware in selfcheck mode (C1+C2+Shoot(Photo)+Power) which was 1.4.1 (strange) and manual linking.
List of all malfunctions:
In DJI Go App:
- RC connected via USB with Android phone/iPad is showing as Phantom 4 PRO (it should be Advanced) //Reinstalled, no effect
- (Android) In about page in (accessed by long press of right side menu) showing as: Equipment: Phantom 4 PRO; Firmware Version: 01.03.00.00 //in every mode
- (iPad - Normal mode (booted by power up sequence)) showing Equipment: Phantom 4 PRO; Firmware Version: 01.08.00.00
- (iPad - Factory reset mode (C1+Shoot(Photo) + Power and Self Check mode (C1+C2+Shoot(Photo) + Power) showing Equipment: Phantom 4 PRO; Firmware Version: Unknown/01.03.00.00
- Any kind of firmware upgrade not effective (even if they are completed or failed) version stays same.
- Cant switch type of controller in home screen when connected with RC //before connecting RC with DJI GO 4 switched to P4A, after plugging USB automatically changed to P4P (cant be changed)
- In Enter Device mode in RC Settings when changing drone type by advanced settings to P4A, automatically switches back to P4P (even after rebooting to save changes)
- Sometimes not showing Advanced settings at all.
- Linking with drone Times out every time
With RC:
- Cant connect to P4A by Manual linking (C1+C2+Rec) //yes drone is in linking mode too
- After powering on few seconds Red solid status LED (no sound)
- After about 18 seconds blinking red status LED and Beeping (D-D-D-D-D-.....)
For easier troubleshooting:
- Yes I know how to power up my RC
- Yes I know that aircraft needs to be powered up too
- Yes I know how to start linking process on aircraft
- Yes I have reinstalled app (both on android and iPad)
- Yes I have factory reset both drone and RC
- Yes I know that I should send it for repair, but it is las option.
- Yes I have connected DJI GO 4 after powering on RC //and reversed process too
- Both drone and RC are fully charged
So please help. You are my last chance.
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