Please select Into the mobile phone version | Continue to access the computer ver.
Mavic Air 2 gimbal stuck overload
2543 14 2020-11-19
Uploading and Loding Picture ...(0/1)
o(^-^)o
Blhalf
lvl.1
Bosnia and Herzegovina
Offline

Hi,

After installing a new software right after start gimbal is giving message stuck and overload. When physically check everything seams fine..
Any suggestions?
2020-11-19
Use props
DJI Natalia
Administrator

Offline

Hi there, could you please provide us with a screenshot of the error message on your app? I'd like to help you check it, thanks.
2020-11-19
Use props
Blhalf
lvl.1
Bosnia and Herzegovina
Offline



https://youtu.be/oqrz7s_GHDg

When I physically move the gimbal nothing seams to be different.. Gimbal stuck is the new message..

Thanks!
2020-11-20
Use props
DJI Natalia
Administrator

Offline

Blhalf Posted at 11-20 10:09
[view_image]

https://youtu.be/oqrz7s_GHDg

Thanks for providing the picture. Please follow the troubleshooting steps below:
1. If the prompt only appears in Sport mode, a possible reason might be that the stick is pushed away too far from the center position and exceeds the gimbal limit. Gently pushing the stick will solve some issues.
2. If the prompt appears in modes other than Sport mode, please check whether the gimbal is stuck and following the troubleshooting steps below:
(1) Check whether the gimbal protector is removed. If not, remove it.
(2) Place the aircraft on the ground and check whether a foreign object has jammed the gimbal. If so, clear it.
(3) If the prompt appears when the aircraft is folded, check whether the gimbal is stuck by the propellers. If so, unfold the axis arms and re-fold them to ensure that the gimbal is not stuck.
3. Land the aircraft on the ground. Power it off and wait for 30 seconds before powering it on again for usage.
4. Check whether there is an updated version available for the aircraft firmware. If so, update the firmware to the latest version. If the firmware has been updated to the latest version, we recommend that you refresh the latest firmware.
If the issue persists after the above methods have been used, we apologize for the inconvenience. Please contact our support team via http://www.dji.com/support and send the aircraft back for further testing.
2020-11-20
Use props
Blhalf
lvl.1
Bosnia and Herzegovina
Offline

DJI Natalia Posted at 11-20 22:58
Thanks for providing the picture. Please follow the troubleshooting steps below:
1. If the prompt only appears in Sport mode, a possible reason might be that the stick is pushed away too far from the center position and exceeds the gimbal limit. Gently pushing the stick will solve some issues.
2. If the prompt appears in modes other than Sport mode, please check whether the gimbal is stuck and following the troubleshooting steps below:

Ok will try those steps..

Thank you Natalia
2020-11-21
Use props
DJI Natalia
Administrator

Offline

Blhalf Posted at 11-21 09:54
Ok will try those steps..

Thank you Natalia

You're most welcome, hope everything goes smoothly. If there is any further assistance needed, please feel free to let me know.
2020-11-22
Use props
Skyla69
lvl.1

New Zealand
Offline

DJI Natalia Posted at 2020-11-22 23:25
You're most welcome, hope everything goes smoothly. If there is any further assistance needed, please feel free to let me know.

Is there a recall on the Mavic Air 2 gimbals as this seems to be a very common problem?
5-18 12:25
Use props
DJI Natalia
Administrator

Offline

Skyla69 Posted at 5-18 12:25
Is there a recall on the Mavic Air 2 gimbals as this seems to be a very common problem?

Hi there, may I know the specific issue that you encountered? Please show me a screenshot of the error in your app, I'd like to help you check it. Thanks.
5-18 19:51
Use props
muniibjan
lvl.1

Pakistan
Offline

DJI Natalia Posted at 5-18 19:51
Hi there, may I know the specific issue that you encountered? Please show me a screenshot of the error in your app, I'd like to help you check it. Thanks.

Hello there
I am also facing the Gimble stuck and Gimble overload issue. Everything thing seems normal before take off but then in mid flight it shows the error 4002 & 4003. Please help
6C30BB29-3814-456C-970C-27081B496C55.jpeg
6-5 00:09
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

muniibjan Posted at 6-5 00:09
Hello there
I am also facing the Gimble stuck and Gimble overload issue. Everything thing seems normal before take off but then in mid flight it shows the error 4002 & 4003. Please help

Hi muniibjan. Could you please try the suggestion above to see if it help? https://forum.dji.com/forum.php? ... 520&pid=2345659
6-5 02:32
Use props
djiuser_Cc8ovJFXJSPH
New

Vietnam
Offline

DJI Mindy Posted at 6-5 02:32
Hi muniibjan. Could you please try the suggestion above to see if it help? https://forum.dji.com/forum.php?mod=redirect&goto=findpost&ptid=229520&pid=2345659

Hi Mindy, Could you help me fix Gimbal Stuck for Mavic Air 2.





7-18 01:22
Use props
DJI Mindy
Administrator
Flight distance : 7 ft
Offline

djiuser_Cc8ovJFXJSPH Posted at 7-18 01:22
Hi Mindy, Could you help me fix Gimbal Stuck for Mavic Air 2.

[view_image]

Hi there, place the aircraft on the ground and check whether a foreign object has jammed the gimbal. And please check whether there is an updated version available for the aircraft firmware. If so, update the firmware to the latest version. If the firmware has been updated to the latest version, we recommend that you refresh the latest firmware through the DJI Assistant 2. https://www.dji.com/ae/mavic-air-2/downloads If the issue persists, please contact our support team via http://www.dji.com/support and send the aircraft back for diagnosis and repair.
7-18 02:12
Use props
djiuser_wPpjZWiOuqFL
lvl.1
Flight distance : 656585 ft
United States
Offline

Hello, I too am experiencing this problem. On my 2nd flight. Gimbel stuck but moves freely and no hangs. It automatically checks itself on start up and at the very end it will twitch and remain tilted about 10° and Gimbel stuck error appears. As I use this drone for inspecting power lines for a energy company, this problem is really y a problem because I can't work. I'm just a little dismayed that such a pricey drone failed so soon. This is the 6th Dji product I've owned and I'm very disappointed in the Air2s. Is there some reset procedure or anything? And is there a recall on an obviously faulty component. And btw, most of us don't like to ship a 1000 plus dollar drone to China and wait 2 months to get it back. I'll be returning mine if I can't get it fixed. I'm missing work today because of this. Thank you
10-1 03:49
Use props
DJI Wanda
Administrator
Offline

djiuser_wPpjZWiOuqFL Posted at 10-1 03:49
Hello, I too am experiencing this problem. On my 2nd flight. Gimbel stuck but moves freely and no hangs. It automatically checks itself on start up and at the very end it will twitch and remain tilted about 10° and Gimbel stuck error appears. As I use this drone for inspecting power lines for a energy company, this problem is really y a problem because I can't work. I'm just a little dismayed that such a pricey drone failed so soon. This is the 6th Dji product I've owned and I'm very disappointed in the Air2s. Is there some reset procedure or anything? And is there a recall on an obviously faulty component. And btw, most of us don't like to ship a 1000 plus dollar drone to China and wait 2 months to get it back. I'll be returning mine if I can't get it fixed. I'm missing work today because of this. Thank you

Hello, there. Sorry for any inconvenience. Have you checked the drone as the post that DJI Natalia sent on the fourth floor? Here is the link: https://forum.dji.com/forum.php? ... =229520&pid=2345659
Could you please try first and tell us your feedback? Thanks in advance.
10-2 02:45
Use props
djiuser_XmNa9SoUxGu1
lvl.2
Flight distance : 647054 ft
United Kingdom
Offline

Has anyone seen this before? This happened when I tried to record video. When i tried to shoot a photo, the picture area was upside down. This wasn't the phone orientation either, just the picture area, everything else was the right way. Only 2nd flight out. Got my Air 2S only on Saturday and hoping this isn't an issue.
Screenshot_20211011-224402.jpg
10-11 14:06
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules