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Missing Paypal Transfer
2916 20 2020-11-23
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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Hi,

I received an email informing me of my comission payment to my paypal account on 10th November, this normally happens at the same time as my paypal payment for commission hitting my account but in this instance nothing has been paid! I have sent 2 emails since then and had no reply.
Can someone let me know where my payment is expected to be sent please.

Thanks
2020-11-23
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DJI Natalia
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Hi there, sorry for the inconvenience caused, could you provide me with a screenshot of the email that you received? At the same time, please let me know which email address did you contact, I'll help to check and do my best to assist. Looking forward to hearing from you, thanks.
2020-11-23
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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Hi Natalia, i will send the info in a private message if thats ok. Thanks
2020-11-23
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DJI Natalia
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Damo_R Posted at 11-23 19:00
Hi Natalia, i will send the info in a private message if thats ok. Thanks

Your private message has been received and replied, thanks.
2020-11-23
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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Hi Natalia,  I have replied again as there is still no reply from DJI.
Thanks
2020-12-8
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DJI Natalia
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Damo_R Posted at 12-8 02:57
Hi Natalia,  I have replied again as there is still no reply from DJI.
Thanks

I am deeply sorry for the waiting, Damo_R, I had urged the team again to provide an update on your case.
2020-12-8
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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Still no response
2020-12-11
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DJI Natalia
Administrator

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I'll help to forward your situation to the team again, our team will reply to your email.
2020-12-12
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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DJI Natalia Posted at 12-12 19:47
I'll help to forward your situation to the team again, our team will reply to your email.

Thanks, hopefully they will.
2020-12-12
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DJI Natalia
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Damo_R Posted at 12-12 20:32
Thanks, hopefully they will.

You're welcome. Our team has replied to your email, could you please check your email box and junk folder to confirm if you have received it.
2020-12-13
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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DJI Natalia Posted at 12-13 18:37
You're welcome. Our team has replied to your email, could you please check your email box and junk folder to confirm if you have received it.

Hi Natalia, I have just been through my emails and unfortunately i can't see any email from DJI other than the notifications from this forum.
2020-12-14
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DJI Natalia
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Damo_R Posted at 12-14 14:52
Hi Natalia, I have just been through my emails and unfortunately i can't see any email from DJI other than the notifications from this forum.

We're deeply sorry for the inconvenience caused, I'll urge the team again to give an update via email.
2020-12-14
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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DJI Natalia Posted at 12-14 19:55
We're deeply sorry for the inconvenience caused, I'll urge the team again to give an update via email.

Ok Natalia, Thanks
2020-12-14
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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Damo_R Posted at 12-14 20:09
Ok Natalia, Thanks

Hi Natalia.
I have just had a reply and they are going to attempt the payment again as it failed. Thanks for your help
2020-12-15
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DJI Natalia
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Damo_R Posted at 12-15 20:53
Hi Natalia.
I have just had a reply and they are going to attempt the payment again as it failed. Thanks for your help

You're welcome, hope you'll receive the payment soon.
2020-12-15
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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DJI Natalia Posted at 12-15 22:13
You're welcome, hope you'll receive the payment soon.

Hi Natalia, Sorry to be a pain again but i have still had no payment. I have tried to reply to last email but got no reply. I guess everyone is out of the office at the moment due to Christmas but if you can chase up when possible i would be grateful.  Thanks
2020-12-29
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DJI Natalia
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Damo_R Posted at 12-29 17:04
Hi Natalia, Sorry to be a pain again but i have still had no payment. I have tried to reply to last email but got no reply. I guess everyone is out of the office at the moment due to Christmas but if you can chase up when possible i would be grateful.  Thanks

Sorry for the delay, I've confirmed with the team again, your payment has been applied and there will be an update soon. Please don't worry and wait patiently. Thanks so much.
2020-12-30
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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DJI Natalia Posted at 12-30 03:02
Sorry for the delay, I've confirmed with the team again, your payment has been applied and there will be an update soon. Please don't worry and wait patiently. Thanks so much.

Ok Thanks i will keep an eye on it
2020-12-30
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DJI Natalia
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Damo_R Posted at 12-30 07:09
Ok Thanks i will keep an eye on it

Thank you for your patience.
2020-12-31
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Damo_R
lvl.2
Flight distance : 86142 ft
United Kingdom
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The paypal payment has landed!!! thanks for all your help Natalia
2021-1-5
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DJI Natalia
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Damo_R Posted at 1-5 21:32
The paypal payment has landed!!! thanks for all your help Natalia

I am happy for you. It's my pleasure to help, have a nice day.
2021-1-6
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