Hi,

I received an email informing me of my comission payment to my paypal account on 10th November, this normally happens at the same time as my paypal payment for commission hitting my account but in this instance nothing has been paid! I have sent 2 emails since then and had no reply.
Can someone let me know where my payment is expected to be sent please.

Thanks

Hi there, sorry for the inconvenience caused, could you provide me with a screenshot of the email that you received? At the same time, please let me know which email address did you contact, I'll help to check and do my best to assist. Looking forward to hearing from you, thanks.

Hi Natalia, i will send the info in a private message if thats ok. Thanks

Damo_R Posted at 11-23 19:00
Hi Natalia, i will send the info in a private message if thats ok. Thanks

Your private message has been received and replied, thanks.

Hi Natalia,  I have replied again as there is still no reply from DJI.
Thanks

Damo_R Posted at 12-8 02:57
Hi Natalia,  I have replied again as there is still no reply from DJI.
Thanks

I am deeply sorry for the waiting, Damo_R, I had urged the team again to provide an update on your case.

Still no response

Damo_R Posted at 12-11 19:23
Still no response

I'll help to forward your situation to the team again, our team will reply to your email.

DJI Natalia Posted at 12-12 19:47
I'll help to forward your situation to the team again, our team will reply to your email.

Thanks, hopefully they will.

Damo_R Posted at 12-12 20:32
Thanks, hopefully they will.

You're welcome. Our team has replied to your email, could you please check your email box and junk folder to confirm if you have received it.

DJI Natalia Posted at 12-13 18:37
You're welcome. Our team has replied to your email, could you please check your email box and junk folder to confirm if you have received it.

Hi Natalia, I have just been through my emails and unfortunately i can't see any email from DJI other than the notifications from this forum.

Damo_R Posted at 12-14 14:52
Hi Natalia, I have just been through my emails and unfortunately i can't see any email from DJI other than the notifications from this forum.

We're deeply sorry for the inconvenience caused, I'll urge the team again to give an update via email.

DJI Natalia Posted at 12-14 19:55
We're deeply sorry for the inconvenience caused, I'll urge the team again to give an update via email.

Ok Natalia, Thanks

Damo_R Posted at 12-14 20:09
Ok Natalia, Thanks

Hi Natalia.
I have just had a reply and they are going to attempt the payment again as it failed. Thanks for your help

Damo_R Posted at 12-15 20:53
Hi Natalia.
I have just had a reply and they are going to attempt the payment again as it failed. Thanks for your help

You're welcome, hope you'll receive the payment soon.

DJI Natalia Posted at 12-15 22:13
You're welcome, hope you'll receive the payment soon.

Hi Natalia, Sorry to be a pain again but i have still had no payment. I have tried to reply to last email but got no reply. I guess everyone is out of the office at the moment due to Christmas but if you can chase up when possible i would be grateful.  Thanks

Damo_R Posted at 12-29 17:04
Hi Natalia, Sorry to be a pain again but i have still had no payment. I have tried to reply to last email but got no reply. I guess everyone is out of the office at the moment due to Christmas but if you can chase up when possible i would be grateful.  Thanks

Sorry for the delay, I've confirmed with the team again, your payment has been applied and there will be an update soon. Please don't worry and wait patiently. Thanks so much.

DJI Natalia Posted at 12-30 03:02
Sorry for the delay, I've confirmed with the team again, your payment has been applied and there will be an update soon. Please don't worry and wait patiently. Thanks so much.

Ok Thanks i will keep an eye on it

Damo_R Posted at 12-30 07:09
Ok Thanks i will keep an eye on it

Thank you for your patience.

The paypal payment has landed!!! thanks for all your help Natalia

Damo_R Posted at 1-5 21:32
The paypal payment has landed!!! thanks for all your help Natalia

I am happy for you. It's my pleasure to help, have a nice day.