rleao10
lvl.1
Brazil
Offline
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DJI Stephen Posted at 11-24 20:21
Hello there rleao10. I am sorry for the trouble this has caused and thank you for reaching out. Kindly please try to uninstall and reinstall the DJI Mimo application on your mobile device or kindly please try using a different recommended mobile device on your DJI Osmo Mobile 3 for us to be able to isolate the said issue. In addition, are you able to post sample video showing the said issue for us to check as well. Thank you.
Hi Stephen,
I have already reinstalled the app on my phone and the problem persisted.
Just an important heads up, I used my phone many times with this gimbal before it started giving me issues to connect.
I ran a test with my friend's iPhone that works perfectly with his DJI Osmo 3 but it did not connect properly with my Osmo 3.
This tells me that the issue is really with my Osmo 3, not my phone or Mimo app.
I had already reset the Bluetooth many times. Actually 8 times! nothing seems to work.
You will see what is happening in the video available in the link below.
Let me know if you are unable to download it.
https://www.dropbox.com/s/yn32qm5bb1ch3oa/20201124_151248.mp4?dl=0
I will wait for your reply.
Thank you. |
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