spawacz_rider
lvl.2
Flight distance : 670594 ft
United Kingdom
Offline
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Can someone explain to me how to open the case for replacement under the warranty? I do have care plan but I don't think it should go true this, I did not crash or have accident.
Drone is broke out of the box and the DJI response from support@dji.com is just generic one and not answer my question.
I have problem with horizon tilting and the response I have receive was.
Dear Marcin;
Good Day!
Thank you for contacting DJI Technical Support.
I do apologize for the inconvenience this has caused you. The Mini 2 gimbal will sometimes move straight down during flight, as the aircraft's attitude is too large and the nose is tilted too far forward. To avoid reaching the limit, the gimbal will move downward.
The issue mainly appears in the following scenarios:
1. When the aircraft flies forward against the wind, a larger attitude is required in order to resist the wind turbine, and the gimbal is relatively easy to hit the upper limit. It is recommended to adjust the gimbal downward or slow down the flight speed.
2. When the aircraft is flying forward, move the gimbal upward. If the gimbal is close to the limit, it will automatically move downward. It is recommended not to move the gimbal up to the top when flying forward.
3. When the aircraft flies backward, and the control sticks are suddenly released, the attitude of the aircraft will change too much due to the rapid braking. It is recommended to slow down the drone slowly and gently release the control sticks when flying backward.
4. When the drone is flying forward in S-mode, the flight speed is faster, and the attitude of the aircraft is larger. It is recommended to adjust the gimbal's movement downward or control the aircraft to avoid sudden changes in speed.
I hope that I have answered your question. Please feel free to send us a message for other queries or concerns.
Thank you for choosing DJI and have a great day!
Thanks for any help |
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