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Need help! I crashed my M2pro
490 31 2020-11-29
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Lucas775
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Hello all, it was a blood sucking Thanksgiving for me.  Flew the drone and lost connection(flew behind a hill)and landed.  Can someone tell me how to upload my flight records and decypher on what exactly happened.  OH and by the way I was able to retrieve the drone from the coordinates i got from the app and it was dead on, but of course it took 3 miles hike and 500 ft vertical climb on 3 hills.

And yes I am pretty sure it was 99.9% operator error!


Thanks,


2020-11-29
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Matthew Dobrski
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Lucas, you've been around long enough to know! Why did you do that??? And why do you need to know what exactly happened? Sorry for my patronizing tone, but ... geee ...
2020-11-29
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Lucas775
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Matthew Dobrski Posted at 11-29 10:59
Lucas, you've been around long enough to know! Why did you do that??? And why do you need to know what exactly happened? Sorry for my patronizing tone, but ... geee ...

I am expecting this kind of criticism.  Yes I should have known better and yes I have been around for a while flying drones and just for my curiosity was the part where I wanted what happened, because the last second it gave me a lost image transmission before it totally disconnected(Lost VLOS I was assuming) and one little detail I forgot to mention it was at night.  Criticism are welcome since I am admitting it was my fault and knowing it was being flown out in the field/hills next to my house.
2020-11-29
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Lucas775
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And one more thing, I lost a set of Master airscrew props and my camera is a gonner(it will be replace with a zoom camera).
2020-11-29
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JJB*
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Hi Lucas,

Upload your flightlog, using this > https://www.phantomhelp.com/LogViewer/Upload/

cheers
JJB
2020-11-29
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Lucas775
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JJB* Posted at 11-29 11:24
Hi Lucas,

Upload your flightlog, using this > https://www.phantomhelp.com/LogViewer/Upload/

Working on it!
2020-11-29
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DJI Stephen
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Hello there Lucas775. I am sorry to read and to know what happened to your DJI Mavic 2 Pro and thank you for reaching out. Since there was a crash that happened before and this unfortunate event happened I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team that will do there best to check the said drone and will give out the best resolution for this issue. If the said drone is still under the warranty period and it is evaluated as a non-pilot error, the warranty service will be provided. Again I am sorry for the trouble and thank you for your understanding.
2020-11-29
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Lucas775
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DJI Stephen Posted at 11-29 19:09
Hello there Lucas775. I am sorry to read and to know what happened to your DJI Mavic 2 Pro and thank you for reaching out. Since there was a crash that happened before and this unfortunate event happened I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team that will do there best to check the said drone and will give out the best resolution for this issue. If the said drone is still under the warranty period and it is evaluated as a non-pilot error, the warranty service will be provided. Again I am sorry for the trouble and thank you for your understanding.

Thank you Stephen, the said drone is out of warranty(I purchase it when M2pro came out) and knowing that it is indeed a pilot error.  The trade in value of it according to DJI is less than $450 for my bundle I don't think it is worth for me to send it in to get it fix.  Again thank you,
2020-11-29
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Lucas775
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JJB* Posted at 11-29 11:24
Hi Lucas,

Upload your flightlog, using this > https://www.phantomhelp.com/LogViewer/Upload/

My itunes is not cooperating with me.  Therefore I don't think I would be able to upload the flight record.  Thank you for your help.
2020-11-29
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bikoo
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Hello Lucas, you can just drag and drop from itunes
2020-11-29
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Suren
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Hey buddy, sorry to hear about it, it happens to the best of us at times.
2020-11-29
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Labroides
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Lucas775 Posted at 11-29 19:45
My itunes is not cooperating with me.  Therefore I don't think I would be able to upload the flight record.  Thank you for your help.

My itunes is not cooperating with me.  Therefore I don't think I would be able to upload the flight record.
Ahh .. the joys of swimming in the Apple universe.
The app records a .txt file and it's there in your iPad.
To retrieve it from an Android device is something-nothing and takes 10 seconds.
But with Apple, a simple action like retrieving a file is just too hard.
2020-11-29
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JJB*
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Lucas775 Posted at 11-29 19:45
My itunes is not cooperating with me.  Therefore I don't think I would be able to upload the flight record.  Thank you for your help.

well, i did not much help you.....   ;-)

I had once a iOS device for work, never felt happy and got used to their UI.
Happy to see that i am not the only one....

cheers
JJB
2020-11-29
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Montfrooij
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Sorry to hear man!
2020-11-30
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DAFlys
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Sorry for your loss,   Have you tried to find it?  It might have just landed.
2020-11-30
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A J
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Sorry to read that Lucas! I crashed a MA2 (write off) in early October - stupid mistake on my part after more than 4 years without crashing. It happens.
2020-11-30
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Lucas775
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DAFlys Posted at 11-30 01:18
Sorry for your loss,   Have you tried to find it?  It might have just landed.

Yes, as stated above I was able to retrieve the drone and loss a good set of master Airscrew props which I have ordered to replace them and the pro camera is DOA and will be replaced with a zoom camera which I’m hoping will be here sometime this week.  
2020-11-30
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Lucas775
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A J Posted at 11-30 04:35
Sorry to read that Lucas! I crashed a MA2 (write off) in early October - stupid mistake on my part after more than 4 years without crashing. It happens.

As long as we learn from our mistakes.  Thanks for all the positive support from this forum.  
2020-11-30
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Lucas775
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This is how the drone looks like after the crash.  Broken props(white props are easier to locate out in the field) which will be replaced with bright orange ones and camera is no longer functional and will be replaced with a zoom camera.   No major scratches or broken parts on the drone itself.  
39F9249E-2068-4C34-856A-1B40AE90CBB4.jpeg
2543C65F-8AAF-4349-BC3A-A19CAE0964D3.jpeg
2E349830-5635-40DE-A843-F2A09B32E7B6.jpeg
818D45E3-C64F-4C35-9C0C-1118D72ACD7F.jpeg
42217321-1E3A-45C8-A921-7152F542F8AB.jpeg
2020-11-30
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A J
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Lucas775 Posted at 11-30 05:03
As long as we learn from our mistakes.  Thanks for all the positive support from this forum.

Very true - no manual orbits around wild deer at 20' AGL at 20MPH near trees with drones that don't have side sensors (in my case)
2020-11-30
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Lucas775
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A J Posted at 11-30 04:35
Sorry to read that Lucas! I crashed a MA2 (write off) in early October - stupid mistake on my part after more than 4 years without crashing. It happens.

Same here, I guess we just take these smart drones for granted once in a while.  Thought me a lesson to be on the lookout all the time.
2020-11-30
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Lucas775
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A J Posted at 11-30 05:08
Very true - no manual orbits around wild deer at 20' AGL at 20MPH near trees with drones that don't have side sensors (in my case)

Very true
2020-11-30
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TruGreen
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youll be fine itll work
2020-11-30
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A J
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Lucas775 Posted at 11-30 17:44
Same here, I guess we just take these smart drones for granted once in a while.  Thought me a lesson to be on the lookout all the time.

2020-12-1
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Lucas775
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TruGreen Posted at 11-30 20:53
youll be fine itll work

One way to find out.  
2020-12-1
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DJI Stephen
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Lucas775 Posted at 11-29 19:44
Thank you Stephen, the said drone is out of warranty(I purchase it when M2pro came out) and knowing that it is indeed a pilot error.  The trade in value of it according to DJI is less than $450 for my bundle I don't think it is worth for me to send it in to get it fix.  Again thank you,

Hi there Lucas775. Thank you for the reply and for these information you have give. If you have any other concerns or inquiries with DJI. Please feel free to post it here at DJI Forum. We are all here to help you.
2020-12-1
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Lucas775
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DJI Stephen Posted at 12-1 21:46
Hi there Lucas775. Thank you for the reply and for these information you have give. If you have any other concerns or inquiries with DJI. Please feel free to post it here at DJI Forum. We are all here to help you.

I'll keep that in mind Stephen.  Thank you.
2020-12-2
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JohnLietzke
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Lucas775 Posted at 11-29 19:45
My itunes is not cooperating with me.  Therefore I don't think I would be able to upload the flight record.  Thank you for your help.

Lucas775 with Big Sur & Catalina on the Mac to access the iPhone/iPad you have to go to Finder -> Left side menu and scroll down.  You should see your device with and eject arrow next to it.  Then in the menu in the upper part of screen you will see files.  The change has caused quite a bit of confusion.
2020-12-2
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dronespilot
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Sorry to hear about it, Lucas.
2020-12-2
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Lucas775
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dronespilot Posted at 12-2 18:26
Sorry to hear about it, Lucas.

Thank you, I just got my zoom camera yesterday and new master airscrew props all is good now.
2020-12-5
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Lucas775
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JohnLietzke Posted at 12-2 17:57
Lucas775 with Big Sur & Catalina on the Mac to access the iPhone/iPad you have to go to Finder -> Left side menu and scroll down.  You should see your device with and eject arrow next to it.  Then in the menu in the upper part of screen you will see files.  The change has caused quite a bit of confusion.

My iPhone used to automatically show up on my Mac and now it just stop doing that....what gave?
2020-12-5
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JohnLietzke
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Lucas775 Posted at 12-5 09:48
My iPhone used to automatically show up on my Mac and now it just stop doing that....what gave?

Changes to the MacOS to reduce the need for third-party apps to use the iPhone/iPad like iTunes.  Now it is connected as drive in the Finder on the right side menu.
2020-12-5
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