Lucas775
First Officer
Flight distance : 50642090 ft
United States
Offline
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DJI Stephen Posted at 11-29 19:09
Hello there Lucas775. I am sorry to read and to know what happened to your DJI Mavic 2 Pro and thank you for reaching out. Since there was a crash that happened before and this unfortunate event happened I would recommend you to contact our DJI support team at https://www.dji.com/support?site=brandsite&from=nav for further assistance. We have a team that will do there best to check the said drone and will give out the best resolution for this issue. If the said drone is still under the warranty period and it is evaluated as a non-pilot error, the warranty service will be provided. Again I am sorry for the trouble and thank you for your understanding.
Thank you Stephen, the said drone is out of warranty(I purchase it when M2pro came out) and knowing that it is indeed a pilot error. The trade in value of it according to DJI is less than $450 for my bundle I don't think it is worth for me to send it in to get it fix. Again thank you, |
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