Hi,

I just receive my new mini 2 since 15 min.
I open the remote and I see a lot of scratches on it.
So I look at the drone and , it have also scratches
I had an air, pro, pro 2 and I had no problems.
I who take care of my equipment, I can not keep it.

I think there was poor quality control.

What DJI can do for me ?

Thanks

We apologize for any inconvenience. If your product has any cosmetic defects that are not caused by external forces, we suggest that you send the device back to DJI for testing. Kindly contact our Product Support to start a case. Thank you for your patience.

If I send back the drone I lost shipping and time.
Can you make something for me?

Sebastian Mtl Posted at 11-30 15:29
If I send back the drone I lost shipping and time.
Can you make something for me?

It's really trouble to return it for a replacement just because the little scratch. You may use dust-free cloth to wipe it and ask DJI to compensate you some gifts.

Fat Panda Posted at 11-30 19:40
It's really trouble to return it for a replacement just because the little scratch. You may use dust-free cloth to wipe it and ask DJI to compensate you some gifts.

Unfortunately dust free cloth make nothing on it.
I just want a compensation or partial refund from dji

Sebastian Mtl Posted at 11-30 15:29
If I send back the drone I lost shipping and time.
Can you make something for me?

Hi Sebastian, sorry for the inconvenience casued. You may try to wipe it to see if it works. At the same time, please send us an email to support@dji.com, we'll follow up on it and do our best to help. Thanks.

I just try with cloth but scratches still here.
I send a mail to support via website.
I try trought the mail adress directly.

Sebastian Mtl Posted at 11-30 19:49
I just try with cloth but scratches still here.
I send a mail to support via website.
I try trought the mail adress directly.

I have tried but unable to get your ticket number via your forum account, could you PM me your ticket number? I'd like to help you keep an eye on it. Thanks.

DJI Diana Posted at 11-30 20:22
I have tried but unable to get your ticket number via your forum account, could you PM me your ticket number? I'd like to help you keep an eye on it. Thanks.

How can I send you PM?
Can you send me one and I reply you?

Sebastian Mtl Posted at 11-30 20:25
How can I send you PM?
Can you send me one and I reply you?

I have sent you a PM, you can check the PM (personal message) on computer.

Fat Panda Posted at 2020-11-30 19:40
It's really trouble to return it for a replacement just because the little scratch. You may use dust-free cloth to wipe it and ask DJI to compensate you some gifts.

That is the problem, DJI needs to pay attention to that. They cannot send products with scratches because people PAY for NEW.

skawzy Posted at 10-26 22:20
That is the problem, DJI needs to pay attention to that. They cannot send products with scratches because people PAY for NEW.

Hi, all. Sorry for any inconvenience. If you have any issues with the product you bought, you could contact us through email. We will try our best to help you. Here is the link: https://www.dji.com/sg/support?from=store_footer

I have faced the exact same issue with my mini 2, bought mine here at singapore on sat, opened it last night and I see scratches on a brand new product. This I cant accept. I've already contacted dji support and they said a representative from Asia team will  reach out to me. Now I cant even fly the drone for a project and I have to postpone the project and get this sorted out first. I'm going to contact the dji authorized store I bought it from. Since we have a 7 day return policy. Such a bummer. And I cant use the app on my samsung note 8. DJI, my very first time getting your product and it's not starting well. Please reach out to me.

djiuser_QhWFtNsZlb41 Posted at 12-13 15:31
I have faced the exact same issue with my mini 2, bought mine here at singapore on sat, opened it last night and I see scratches on a brand new product. This I cant accept. I've already contacted dji support and they said a representative from Asia team will  reach out to me. Now I cant even fly the drone for a project and I have to postpone the project and get this sorted out first. I'm going to contact the dji authorized store I bought it from. Since we have a 7 day return policy. Such a bummer. And I cant use the app on my samsung note 8. DJI, my very first time getting your product and it's not starting well. Please reach out to me.

Hi there, I'm so sorry to hear about the difficulties that you encountered. Just to verify, where did you contact our support team, please? If it is convenient, please send us an email to support@dji.com, provide us with some pictures and the serial number of your drone, we'll follow up on it soon.
After sending the email, you'll receive a ticket number automatically, please let me know the ticket number. Thanks.

DJI Natalia Posted at 12-14 00:21
Hi there, I'm so sorry to hear about the difficulties that you encountered. Just to verify, where did you contact our support team, please? If it is convenient, please send us an email to , provide us with some pictures and the serial number of your drone, we'll follow up on it soon.
After sending the email, you'll receive a ticket number automatically, please let me know the ticket number. Thanks.

Is this the case number? #3957689

Could you reach out to me so that i can either forward you the emails or could u let me know if you can see the emails?

djiuser_QhWFtNsZlb41 Posted at 12-15 16:29
Is this the case number? #3957689

Could you reach out to me so that i can either forward you the emails or could u let me know if you can see the emails?

Got it. As per check, our team is following up on your ticket and will keep you updated via email. Thanks for your patience.

DJI Natalia Posted at 12-16 01:31
Got it. As per check, our team is following up on your ticket and will keep you updated via email. Thanks for your patience.

Are you able to advise me on my burning question. The reseller only replaced the drone alone from another mini 2 box instead of replacing my entire mini 2 fly more combo package. When i chatted with agents from DJI, they are telling me that the entire package should be replaced and not just the drone. It is really frustrating and i feel completely shortchanged. ANd each time i chat with an agent, they all say the same thing that someone is attending to it. Look, i have been bounced around for somet time and i would really appreciate someone who can stick with my concerns and attend to me. I am already feeling horrible after this purchase experience and DJI isnt really helping out with the situation right now. I hope you understand where i am coming from.

VikiBoi_UniQuEz Posted at 12-16 02:16
Are you able to advise me on my burning question. The reseller only replaced the drone alone from another mini 2 box instead of replacing my entire mini 2 fly more combo package. When i chatted with agents from DJI, they are telling me that the entire package should be replaced and not just the drone. It is really frustrating and i feel completely shortchanged. ANd each time i chat with an agent, they all say the same thing that someone is attending to it. Look, i have been bounced around for somet time and i would really appreciate someone who can stick with my concerns and attend to me. I am already feeling horrible after this purchase experience and DJI isnt really helping out with the situation right now. I hope you understand where i am coming from.

We feel sorry for the unpleasant experience, we understand your feeling and will help to solve the case as soon as possible. We are checking your case with the corresponding team, and we will give you an update soon.

DJI Diana Posted at 2020-11-30 15:17
We apologize for any inconvenience. If your product has any cosmetic defects that are not caused by external forces, we suggest that you send the device back to DJI for testing. Kindly contact our Product Support to start a case. Thank you for your patience.

This is insane. Mine has the same issue. It’s also missing the iPhone cord.

djiuser_b3wDhjo9QMLb Posted at 6-1 17:35
This is insane. Mine has the same issue. It’s also missing the iPhone cord.

Hi, there. Sorry to hear about this. May I confirm if your issue is that after you received the package, you found that your drone has scratches and doesn't have the cable?