Hey everyone,
I unfortunately arrived at the situation when i need to use my care refresh option as i managed to crash my drone. I've been trying to get this done for the past couple of days but the online repair request form is not working for me (showing internal error 500 when uploading my purchase invoice) and the online support appears to not be working, i tried it late at night, in the morning, at noon, no dice. I keep getting the message below. Any idea how to get this process started?

Welcome to DJI Live Chat Support.
We sincerely apologize that our After-sales service is temporarily unavailable.

After-sales service hours are as below：

Sunday 6:00 pm to Friday 9:00 pm (GMT+4)

Were you able to get DJI Live Chat Support?

JohnLietzke Posted at 12-1 09:25
Were you able to get DJI Live Chat Support?

No, i keep getting that “not available” message

Ice_2k Posted at 12-1 09:52
No, i keep getting that “not available” message

Hopefully, it is temporary and support is not down due to COVID restrictions.

yeah.... would be great if a moderator jumped in here....

Hi Ice_2k, I'm sorry to hear about the difficulties that you encountered. As per check, there is no problem on our side to contact our live chat support, could you please change a network or browser to try it again? If still no good luck, please send us an email to support@dji.com, we'll do our best to help this out. Please keep me updated, thanks.

DJI Natalia Posted at 12-2 00:32
Hi Ice_2k, I'm sorry to hear about the difficulties that you encountered. As per check, there is no problem on our side to contact our live chat support, could you please change a network or browser to try it again? If still no good luck, please send us an email to , we'll do our best to help this out. Please keep me updated, thanks.

Hi Natalia,

Thanks. Tried it again today and it worked now. I submitted the claim through Care Refresh Express, I'm now waiting for the email with the shipping instructions

Ice_2k Posted at 12-2 01:50
Hi Natalia,

Thanks. Tried it again today and it worked now. I submitted the claim through Care Refresh Express, I'm now waiting for the email with the shipping instructions

You're most welcome. Glad to know that it worked now, hope everything goes smoothly.

How did you crash? I think I saw your post on Facebook, a broken face plate.

itsdavesdrone Posted at 12-2 10:53
How did you crash? I think I saw your post on Facebook, a broken face plate.

Yeah, that was me...

Ice_2k Posted at 12-2 11:30
Yeah, that was me...

https://youtu.be/KBBEg-3mW7Q

That sucks.  I have come so close hitting trees when flying backwards.