Hi there!

Recently i bought Ronin RS2. I have a problem with one of the sliding arms of a gimbal. Where paning arm slides perfectly, while setting up gimbal, the tilt arm is struggling to move in its bracket. I litterally have to push it really hard in order to move it just a little, and even then it moves non-linear, so balancing out the gimbal is quite a chalange.

Taking into consideration this other arm, which is moving quite easily, i suppose it shouldnt behave like this, should it?

What to do? Service?

Any suggestions?

Exact same poblem here. It's so hard to move with a camera on and paint has already scraped away near the numerical markings. All very well having carbon on the other axis, but this one is just awful to adjust.

Edit: In fact it's bad with no camera or plate as well. I removed the thumbscrew and recorded a video. Seems to be badly machined as it's grating, or perhaps we just have a bad copy?

DJI, please can you respond and advise.

DID you found the solution for this ?

DID you found the solution for this ?

I have the exact same issue here. I removed the thumb screw (with spring and everything) and it can’t slide without immense pressure. I put it back together and made it even worse by tightening it further. The paint flies off in dust form whenever I move it.

There doesn’t seem to be a way to loosen the grip on the tilt arm. Help!!

I just purchased my RS2 this week. I had the EXACT same issue. I've already scratched off a lot of the paint and I haven't even used it on a gig yet.  Had me in the dumps. It's good to know I'm not the only one dealing with this.  It costed me a good Grand for this - it sucks that it looks used and I haven't had it for 24 hours.  

Exact same problem here. Paint stripped off immediately. Incredibly stiff. Applied a bit of WD40 to the surfaces, but no improvement.

We have the same problem, has anyone been able to fix this? Is it possible to return the RS2 for service and fix it?

Same problem here reported on a new RS 3. Anyone get a hold of DJI with this problem yet?

Like others, haven't even used it on a shoot yet and already scraping.

Would be great if DJI could chime in. Is it possible to send it in to get it repaired?

Hi, there.
We are sorry for the inconvenience caused.
When balancing the roll axis arm, please refer to the video below and raise the axis arm marked with “RONIN” vertically along the axis arm to reduce the friction force of the roll axis arm, and then perform the balancing.
For more details, you can also check this link:
https://pan-sec.djicorp.com/s/zmJs2pT2wAHYAL9

Got this from another forum, works like a charm:

WonkyTripod Posted at 5-15 04:50
Noone seems to have mentioned it, but for those with a loose tightening lock, the lock lever lifts up over the gear of the screw, allowing you to rotate it back and keep tightening  it. Just pull it up, rotate back and keep doing this til its as tight as