Please select Into the mobile phone version | Continue to access the computer ver.
Mavic Air 2 Controller Won't Connect
6102 19 2020-12-4
Uploading and Loding Picture ...(0/1)
o(^-^)o
jusnice
lvl.1
Flight distance : 66178 ft

United States
Offline

Hello, so today i updated my mavic air 2 to the latest firmware and when i try to connect my controller i keep getting a message saying that the controller isn't connecting. I never had any problems at all and no kind of accidents with my drone, its in very good condition except for this problem i've run into. Has this happened to anyone out there after updating and if so can you help me with my problem?

2020-12-4
Use props
fans5698ab2b
New
Flight distance : 4705 ft
United States
Offline

it seems same problem on Marvic Pro. I have Marvic Pro used less than 3 hours. Last week DJI's software update totally bricks my RC controller. it works fine before update.
2020-12-4
Use props
DJI Susan
Administrator

Offline

Hi jusnice, may I know if you have tried to link the drone and RC? Please refer to the tutorial below and check if this solves your case.
2020-12-4
Use props
DJI Susan
Administrator

Offline

fans5698ab2b Posted at 12-4 14:58
it seems same problem on Marvic Pro. I have Marvic Pro used less than 3 hours. Last week DJI's software update totally bricks my RC controller. it works fine before update.

I am sorry to hear about the issue, could you please tell me more details about the issue you have with your Mavic Pro controller? If it is disconnected from the aircraft, please try to relink the drone and RC.
Please let me know if this is not the issue. Thank you.
2020-12-4
Use props
jusnice
lvl.1
Flight distance : 66178 ft

United States
Offline

DJI Susan Posted at 12-4 19:44
Hi jusnice, may I know if you have tried to link the drone and RC? Please refer to the tutorial below and check if this solves your case. https://www.youtube.com/watch?v=YqAjZQfMhNA

yes i've tried this and my issue is when i go to control and press connect to aircraft it keeps saying remote controller not connected but i have the power on and it is connected by wire to my phone and the drone is on and i've held the power button on the drone so it is in syncing mode. This happened after i updated the firmware update before this it was fine.
2020-12-5
Use props
DJI Susan
Administrator

Offline

jusnice Posted at 12-5 05:49
yes i've tried this and my issue is when i go to control and press connect to aircraft it keeps saying remote controller not connected but i have the power on and it is connected by wire to my phone and the drone is on and i've held the power button on the drone so it is in syncing mode. This happened after i updated the firmware update before this it was fine.

Hi there, thank you for getting back with the details. Just to double confirm, the controller and mobile device are not connected with each other, right?

Please check if the DJI Fly app has been updated to the latest version as well, you can try to reinstall the app (please note to do a backup like syncing the flight record and saving the pics and videos before your reinstallation).

And please check if the mobile device has a recognized reaction when you connect it with the controller. If there is no reaction at all, please try a different cable, if you have a different mobile device, please also try with that to isolate the problem.

If the issue persists, please provide a video of the issue and the mobile device info for better confirmation. Thank you.
2020-12-5
Use props
djiuser_cXrgDvIWBSeJ
lvl.1
United States
Offline

DJI Susan Posted at 12-5 19:15
Hi there, thank you for getting back with the details. Just to double confirm, the controller and mobile device are not connected with each other, right?

Please check if the DJI Fly app has been updated to the latest version as well, you can try to reinstall the app (please note to do a backup like syncing the flight record and saving the pics and videos before your reinstallation).

I am having the same issue with a brand new Mini 2 purchased yesterday. App says "RC not connected to mobile device" Makes a new drone worthless!!!!!!!!!!!!!!!!!! HELP!!!!!!!!!!!!!!!!!!!!!
FYI I have the Mini 2 with a Samsung S10+
2020-12-6
Use props
djiuser_cXrgDvIWBSeJ
lvl.1
United States
Offline

Same here with a Mini 2 purchased yesterday. RC wont connect to mobile device with Samsun S10+. HELP!!!!!!! And yes Ive watched every video and read every article. I have uninbstalled and reinstalled DJI Fly. I even manuaaly paired the drone to teh RC without the App using the quick connect buttons. Still not connection between RC and mobile device.
2020-12-6
Use props
DJI Susan
Administrator

Offline

djiuser_cXrgDvIWBSeJ Posted at 12-6 10:02
I am having the same issue with a brand new Mini 2 purchased yesterday. App says "RC not connected to mobile device" Makes a new drone worthless!!!!!!!!!!!!!!!!!! HELP!!!!!!!!!!!!!!!!!!!!!
FYI I have the Mini 2 with a Samsung S10+

Hi there, I am sorry to hear about the issue, could you please check if the mobile device recognizes the connection when you connect it with the controller via the cable?
2020-12-7
Use props
jusnice
lvl.1
Flight distance : 66178 ft

United States
Offline

DJI Susan Posted at 12-5 19:15
Hi there, thank you for getting back with the details. Just to double confirm, the controller and mobile device are not connected with each other, right?

Please check if the DJI Fly app has been updated to the latest version as well, you can try to reinstall the app (please note to do a backup like syncing the flight record and saving the pics and videos before your reinstallation).

Hello, so i borrowed someone else's phone and it worked on their phone. My current phone, samsung s7, uses the standard micro USB connector and the phone i borrowed is the samsung galaxy a50 which uses the USB type-c connector. Could it be the wire i used for my S7 is faulty or the phone itself?
2020-12-7
Use props
PeterPan007
lvl.4
  • >>>
Canada
Offline

I dont think its the wire , it was working before the update , I have the same problem with Air 2 and it seem that i willl have to send back my product and have to pay even if its under warranty.This is b*******
Ipad or S20 doent link with a few different wire . They have a problem and we have to pay for it ....
2020-12-8
Use props
DJI Susan
Administrator

Offline

jusnice Posted at 12-7 05:57
Hello, so i borrowed someone else's phone and it worked on their phone. My current phone, samsung s7, uses the standard micro USB connector and the phone i borrowed is the samsung galaxy a50 which uses the USB type-c connector. Could it be the wire i used for my S7 is faulty or the phone itself?

Do you have another mobile device that has a micro USB port to test the same cable, or would you have a different cable to test with your S7 to help to isolate the issue?
2020-12-9
Use props
DJI Susan
Administrator

Offline

PeterPan007 Posted at 12-8 04:27
I dont think its the wire , it was working before the update , I have the same problem with Air 2 and it seem that i willl have to send back my product and have to pay even if its under warranty.This is b*******
Ipad or S20 doent link with a few different wire . They have a problem and we have to pay for it ....

Hi PeterPan007, may I know if you had sent the drone back and got the quotation? As per the system, the drone has not been received by us, our local team will check the issue when they receive the unit, if it is a warranty case, and within the warranty period, you don't need to pay the service.
2020-12-9
Use props
PeterPan007
lvl.4
  • >>>
Canada
Offline

DJI Susan Posted at 12-9 04:42
Hi PeterPan007, may I know if you had sent the drone back and got the quotation? As per the system, the drone has not been received by us, our local team will check the issue when they receive the unit, if it is a warranty case, and within the warranty period, you don't need to pay the service.

Yes I send it back , and you recieved it , I had the quotation for repair (even if its on warranty) the connector (USB-C) having a problem and DJI asked me $160 USD to repair it ! I dont know why its not on warranty ...
to have known this before it would have cost me $ 20 here in canada to have it repaired and I would not have had to wait over 1 month to get it back.
I am very disappointed with DJI, the drone is not even 7 months old and has hardly flown
2020-12-25
Use props
JohnLietzke
First Officer
Flight distance : 3125968 ft
United States
Offline

PeterPan007 Posted at 12-25 12:45
Yes I send it back , and you recieved it , I had the quotation for repair (even if its on warranty) the connector (USB-C) having a problem and DJI asked me $160 USD to repair it ! I dont know why its not on warranty ...
to have known this before it would have cost me $ 20 here in canada to have it repaired and I would not have had to wait over 1 month to get it back.
I am very disappointed with DJI, the drone is not even 7 months old and has hardly flown

You certainly got gouged going through DJI for an out of warrantee repair.  Your experience while unfortunate may help others in the future.
2020-12-25
Use props
DJI Susan
Administrator

Offline

PeterPan007 Posted at 12-25 12:45
Yes I send it back , and you recieved it , I had the quotation for repair (even if its on warranty) the connector (USB-C) having a problem and DJI asked me $160 USD to repair it ! I dont know why its not on warranty ...
to have known this before it would have cost me $ 20 here in canada to have it repaired and I would not have had to wait over 1 month to get it back.
I am very disappointed with DJI, the drone is not even 7 months old and has hardly flown

Hi, I am sorry for the inconvenience caused. I had checked the details of your case, as per the damage assessment, the upper and middle shell cracked, RC not connected to the app, the type-C socket contact pins damaged, these damages may not be covered under warranty if it is caused by the pilot. I am sorry for the inconvenience caused. I noticed that you have requested to remove the propellers, the local team will help to proceed with this during the working hours. If there are any further questions, please feel free to me know, I will do my best to help.
2020-12-26
Use props
AtortAloha
lvl.3
Flight distance : 1330479 ft
  • >>>
United States
Offline

djiuser_cXrgDvIWBSeJ Posted at 2020-12-6 10:04
Same here with a Mini 2 purchased yesterday. RC wont connect to mobile device with Samsun S10+. HELP!!!!!!! And yes Ive watched every video and read every article. I have uninbstalled and reinstalled DJI Fly. I even manuaaly paired the drone to teh RC without the App using the quick connect buttons. Still not connection between RC and mobile device.

I had this being super persistent and connected the remote to the computer and brought into the Assistant 2 app and downgraded the firmware and then brought everything current again and that seemed to snap things into play and it paired successfully finally.  Try that.
4-30 19:33
Use props
djiuser_5LFfnZcW9cQw
New
India
Offline

Hii,my mavic air 2 also have a similar issue. The controller just wont turn on or respond in anyway. If anyone could help it would great.
8-3 03:22
Use props
djiuser_nqXuuVSMsmqr
lvl.1

United States
Offline

So I was having this issue as well and tried everything I could think of. After exhausting all the appearant options, I was poking around the settings and came across the "local data mode" setting. I toggled that on and miraculously the rc connected right away. Haven't had a problem since, even after toggling that setting off again. I don't know if this was a coincidence or how/why it might have helped, but it might be worth a shot seeing as how there are no consequences for trying it. Maybe it helps, maybe not. I hope it does though. I remember the frustration of spending nearly $1000 for something that is seemingly not functional. If you wanna give it a go, you open the dji fly app, click on profile>settings>privacy>local data mode. Good luck.
8-24 18:20
Use props
djiuser_e4hki9ryjVaQ
lvl.1
Canada
Offline

Help me, Please!

I'm beside myself in frustration.

Purchased a new DJI Air 2s (Combo) in May 2021...I'm not a crazy person, so I have been gentle with it till I learn how to fly one. I took it to Europe middle of August, and did a few flight without incident. Came back the middle of September, and have not been able to connect the controller to the drone.

I've done everything, I can think of. 4sec depress, regular pairing, changed batteries, fully charged everything, uninstalled/re-installed DJI Fly, different phones, different C cables, update software, etc.

Right now, my new "paperweight" is sitting on my desk, solid green lights on front 2 arms, and rapid flashing amber lights on back arms....

Help me please!!!

Tom
10-3 15:45
Use props
Advanced
You need to log in before you can reply Login | Register now

Credit Rules