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spark wifi issues
401 2 2020-12-7
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benny22
lvl.1

United Kingdom
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evening all New Spark owner here !!!!!!

ive just picked up a new to me spark and im having issues with the range due to Wifi issues.
with dji go 4 app the wifi status bar never shows full whether im at home or miles away in the middle of know where! i get 3 bars at best (in both  with the drone 2 feet away and antenna flat at the drone (in 5.8 and 2.4)
i lose signal at around 50 feet vertical and 80 ish horizontal, im using the RC and a samsung s10 in airplane mode, i have an otg cable on its way but whats the issue ? should i be concerned there is an issue with the RC/DRONE ? i have also reset the wifi with no change ?

any help would be great thanks in advance
2020-12-7
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DJI Stephen
Super Moderator

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Hello there benny22. I am sorry for the trouble this has caused and thank you for reaching out. Can you please try to fly your DJI Spark to a different location/area with less interference for us to isolate the said issue. May we also know the model of the mobile device you are using please? In addition, I will post an official DJI tutorial video on DJI Remote Controller Antenna Best Practices for optimal flying. Thank you.

2020-12-7
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benny22
lvl.1

United Kingdom
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Many thanks im using the Samsung galaxy s10 on android 10, I've tried in an area with no interference and the antenna correctly positioned and it makes no difference
2020-12-7
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