peterc1962
lvl.1
Flight distance : 476499 ft
Switzerland
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Here is my situation: I live in Singapore but currently am in my home country Switzerland. I bought a Mini 2 from DJI online store early November, whilst in SG. It was delivered with much delay as DJI got it stuck in customs in CN for about 10 days.
When I finally received it around 22. November, the package is all intact, the drone continuously shows an error 180016 & 180017 "downward vision sensor error" and it cannot take off. Updated all software etc., tried it multiple times and continue to get this error.
I did contact customer service both via Chat and via E-mail but first of all they are simply non-responsive. Every mail takes at least 2-3 days till you get a reply. I supplied all they needed more than once, screen shots of the error, serial number etc. etc. and after about a good week of mailing I was told to return the drone back to Hong Kong. In the meantime I flew to Switzerland, for which trip I bought the drone, and I have the faulty drone with me.
I have checked and DHL would cost US$140 to send the drone to the address given to me in Hong Kong. I have again asked the customer service if they are serious that I should pay for such return cost of the drone that was sent to me with an obvious manufacturer error?
That was on 28th November and since then I get zero response from the customer service despite sending about 3 reminders by now.
I have also sent a message to DJI on social media, quoting the case number that I have but through no channel anybody is replying to me?
I paid for a drone on the official company webshop, got a faulty one delivered, being asked to spend big $$$ to return it to the manufacturer and now nobody is answering to any of my mails, messages etc.???
Is that what is called customer service?
I am really lost for what shall and can I do?
It it would have been a $10 purchase I would have given up by now and moved on but not for such a price?
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