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Aleksey_sh
lvl.1

Russia
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Hello.

Our drone (Matrice m210 v2.0) was sent for repair in July 2020. The "To be Received" status has not changed for almost 5 months. What is the reason for the delay? Why so long?
Thanks.

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2020-12-10
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DJI Diana
Administrator
Flight distance : 2408 ft

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Hi Aleksey_sh, thank you for reaching out and I'm sorry to read and to know that you've encountered an issue with your repair case. For us to be able to help you further, may I have the tracking number and the courier information used on sending the unit to our official service center? Thank you.
2020-12-10
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Aleksey_sh
lvl.1

Russia
Offline

Hi Diana.
We gave the drone to the official dealers from whom we bought it. They gave us a case number and told us they don't have any tracking number. Is it possible ?
Thank you.
2020-12-11
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DJI Diana
Administrator
Flight distance : 2408 ft

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Aleksey_sh Posted at 12-11 06:27
Hi Diana.
We gave the drone to the official dealers from whom we bought it. They gave us a case number and told us they don't have any tracking number. Is it possible ?
Thank you.

Hello Aleksey_sh, thank you for the information. I'm sorry to say that it is impossible for the package not having a tracking number from the courier used to ship the unit to our official service center. Kindly contact the dealer, and seek for the tracking number for us to be able to further check where the package was sent and if it was successfully delivered to our official service center, thank you.
2020-12-11
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Aleksey_sh
lvl.1

Russia
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Okay, I'll try to find out.
Thank you.
2020-12-11
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DJI Diana
Administrator
Flight distance : 2408 ft

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Aleksey_sh Posted at 12-11 07:34
Okay, I'll try to find out.
Thank you.

You're welcome and thank you for understanding, once you have the tracking details, you may also kindly PM me the details for us to verify and check, thank you.
2020-12-11
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Aleksey_sh
lvl.1

Russia
Offline

Ok. Thank you
2020-12-11
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DJI Diana
Administrator
Flight distance : 2408 ft

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You're most welcome.
2020-12-12
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