Problem connecting the record button with the R5, latest Firmwere according to the app, correct cable pluged in to the Ronin SC and the Cannon R5, still no functionality, how do I fix this, if this fuctionality is not available I do need to return this Ronin SC before I am not eligiable for a return.  Thank you for the help

Problem connecting the record button with the R5, latest Firmwere according to the app, correct cable pluged in to the Ronin SC and the Cannon R5, still no functionality, how do I fix this, if this fuctionality is not available I do need to return this Ronin SC before I am not eligiable for a return.  Thank you for the help