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Affiliate account not updated and no response to emails
1408 13 2020-12-14
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ThaiFlyer
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Thailand
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Normally my (cash payment) affiliate account updates around the 8th of each month to show what payment I will receive on 25th but nothing has been updated this month and nobody answeres my emails.

Due to covid my business is closed and have no income, I am relying on my December DJI payment to pay rent and for food
2020-12-14
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DJI Natalia
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Hi ThaiFlyer, I have sent you a PM, please check it, thanks.
2020-12-14
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ThaiFlyer
Second Officer
Thailand
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DJI Natalia Posted at 12-14 21:12
Hi ThaiFlyer, I have sent you a PM, please check it, thanks.

Replied to PM, thanks
2020-12-14
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DJI Natalia
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ThaiFlyer Posted at 12-14 21:23
Replied to PM, thanks

Received with thanks, I will keep you updated once I hear back from the corresponding team.
2020-12-15
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Wolic
Second Officer
Flight distance : 11407 ft
Germany
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I was waiting too but for me it was updated today.
Late this month.
2020-12-15
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ThaiFlyer
Second Officer
Thailand
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DJI Natalia Posted at 12-15 05:30
Received with thanks, I will keep you updated once I hear back from the corresponding team.

Thanks, it has now been updated, very happy
2020-12-15
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DJI Natalia
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ThaiFlyer Posted at 12-15 18:04
Thanks, it has now been updated, very happy

You're welcome, it's my pleasure to hep.
2020-12-15
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ThaiFlyer
Second Officer
Thailand
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DJI Natalia Posted at 12-15 22:04
You're welcome, it's my pleasure to hep.

29th of December and no payment received yet, payments are supposed to be made per DJI agreement on the 20th of each month and yet again my emails get ignored.

Date of Payment: We will pay publishers their commissions for the previous period on the 20th of each month (Beijing time).
2020-12-28
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DJI Natalia
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ThaiFlyer Posted at 12-28 18:01
29th of December and no payment received yet, payments are supposed to be made per DJI agreement on the 20th of each month and yet again my emails get ignored.

Date of Payment: We will pay publishers their commissions for the previous period on the 20th of each month (Beijing time).

I have sent you a PM, please check it, thanks.
2020-12-29
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Wolic
Second Officer
Flight distance : 11407 ft
Germany
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My december payment is missing also. Maybe this is normal for the end of the year?
2020-12-30
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ThaiFlyer
Second Officer
Thailand
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Wolic Posted at 12-30 08:28
My december payment is missing also. Maybe this is normal for the end of the year?

I have received the email saying it's been paid (2 days ago) but it's not showing in my bank account yet
2020-12-30
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DJI Natalia
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Wolic Posted at 12-30 08:28
My december payment is missing also. Maybe this is normal for the end of the year?

Hi there, as per corresponding team, the payment will be available in next week, thank you for your patience. And Happy New Year.
2020-12-31
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DJI Natalia
Administrator

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ThaiFlyer Posted at 12-30 18:06
I have received the email saying it's been paid (2 days ago) but it's not showing in my bank account yet

Hi there, as per corresponding team, the payment under your account will also be available in next week, thank you for your patience.
Happy New Year.
2020-12-31
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Wolic
Second Officer
Flight distance : 11407 ft
Germany
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DJI Natalia Posted at 12-31 01:33
Hi there, as per corresponding team, the payment will be available in next week, thank you for your patience. And Happy New Year.

Thank you for the feedback and happy new year too
2020-12-31
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