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Mavic 2 Pro turning on by itself inside hard case.
1099 25 2020-12-15
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OneTechArmy
lvl.1

United States
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Hi Pilots!

My recently acquired (2 months ago) Mavic 2 Pro has been turning on by itself (twice now) inside its hard case and once outside.
Nothing has been pressuring the power button.
Is anyone else having this same issue? TIA!
2020-12-15
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DAFlys
Captain
Flight distance : 1271227 ft
United Kingdom
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Might be worth using th DJI Assitant to refresh the firmware.
2020-12-16
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OneTechArmy
lvl.1

United States
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DAFlys Posted at 12-16 02:14
Might be worth using th DJI Assitant to refresh the firmware.

I will try that. Thanks!
2020-12-16
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DJI Natalia
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Hi there, I'm sorry to hear that, please send us an email to support@dji.com, provide the details and the serial numbers of your batteries, our team will check and provide further assistance. Thanks.
2020-12-16
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Labroides
Captain
Flight distance : 9991457 ft
Australia
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OneTechArmy Posted at 12-16 21:38
I will try that. Thanks!

It sounds like storing the battery in the drone might not be a good idea.
It's got nothing to do with your firmware and it's hard to imagine why that was suggested to you.
2020-12-16
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DAFlys
Captain
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United Kingdom
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Labroides Posted at 12-16 23:00
It sounds like storing the battery in the drone might not be a good idea.
It's got nothing to do with your firmware and it's hard to imagine why that was suggested to you.

Because refreshing the firmware will also refresh the battery firmware too.
2020-12-16
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Labroides
Captain
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Australia
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DAFlys Posted at 12-16 23:53
Because refreshing the firmware will also refresh the battery firmware too.

But the issue isn't related to any firmware.
If it was, we'd have hundreds of similar reports.
2020-12-17
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rwynant V1
Captain
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United States
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No battery in the drone as stored.  Best practice.

Randy
2020-12-18
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raven swe
Captain
Flight distance : 517936 ft
Sweden
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Batteries only go in my zoom when I'm ready to fly and come out when finishes until I'm ready to fly again.
2020-12-18
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OneTechArmy
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United States
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Labroides Posted at 12-16 23:00
It sounds like storing the battery in the drone might not be a good idea.
It's got nothing to do with your firmware and it's hard to imagine why that was suggested to you.

Yeah, not storing the drone with the battery in it anymore.
But I do think it has something to do with the firmware. After all, the firmware tells the hardware what to do.
2020-12-18
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OneTechArmy
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United States
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DAFlys Posted at 12-16 23:53
Because refreshing the firmware will also refresh the battery firmware too.

I did refresh the firmware and it seems to be working normal now.
2020-12-18
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DAFlys
Captain
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OneTechArmy Posted at 12-18 22:24
I did refresh the firmware and it seems to be working normal now.

Finger crossed for you.   
2020-12-19
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Labroides
Captain
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Australia
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OneTechArmy Posted at 12-18 22:22
Yeah, not storing the drone with the battery in it anymore.
But I do think it has something to do with the firmware. After all, the firmware tells the hardware what to do.

But I do think it has something to do with the firmware. After all, the firmware tells the hardware what to do.
But firmware doesn't thell a battery to turn on by itself.
If it did we'd hear similar stories every week.

I did refresh the firmware and it seems to be working normal now.

But batteries turning on by themselves is a very rare thing.
Yours only did it twice in two months, so it not happening since you updated firmware isn't a conclusive test.

A much more likely explanation would be a fault in the battery switch.
2020-12-19
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Robo12
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Australia
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I have the same problem. My Mavic 2 pro is only 3 weeks old. My biggest worry is how much damage it has done to the gimbal motors while it was trying to calibrate in the gymbal gaurd
1-22 14:10
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xagoras
First Officer
Flight distance : 1061155 ft
Greece
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Can you please share the 5th letter in your batteries serial number? Just the 5th
1-22 23:29
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Laomatse
lvl.1

Czechia
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Same here. Received my brand new toy and watched it switch on without touching anything.
Of course, I can take the battery out - but a battery that switches on from time to time - how can I be sure it will not switch off from time to time..............whereby one time switch off may be the first and last time.

The 5th letter in the lower right corner? 'H'

How to proceed now? Contact the dealer?
1-30 14:38
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OneTechArmy
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United States
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xagoras Posted at 1-22 23:29
Can you please share the 5th letter in your batteries serial number? Just the 5th

Same as Laomatse if the serial number is the one under the QR code. H
1-30 19:12
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djiuser_wWngM1NLwut6
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Brazil
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It just happened to me (drone auto turn on), with my Mavic 2 Pro acquired one month ago.
The battery that was on the drone was an extra battery purchased with a fly more kit.
Quite scaring and absolutely unexpected behavior.
I had flown two and a half hours earlier, the battery was 65% charged and the drone was on a flat table.
Luckily I was sitting at the table when it turned itself on and I turned it off immediately.
As someone mentioned here, I wonder if the battery could turn off while flying.
Any suggestions as to how to investigate what happened?
Is there a log or anything that can give any indication of why this happened?
3-6 14:23
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pauly whitehead
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United States
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This happened to me today.  My mavic pro 2 is sitting on the desk and all of a sudden, the fan turns on and it lights up.  There's an option in the smart controller "time to discharge" under the battery tab.  After a certain amount days available in the options, 1, 2 or 3.  The battery starts to discharge to 65%.  In order to do this, the battery needs to turn on.  I believe this is the case.  If the battery is inside the drone and the battery turns on to discharge, the drone turns on with it.  I would like DJI's opinion on my hypothesis.
3-19 16:46
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kyalami
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Sweden
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djiuser_wWngM1NLwut6 Posted at 3-6 14:23
It just happened to me (drone auto turn on), with my Mavic 2 Pro acquired one month ago.
The battery that was on the drone was an extra battery purchased with a fly more kit.
Quite scaring and absolutely unexpected behavior.

Hi, did you write to DJI as Natalia suggested 16.12.2020?

  5#
Hi there, I'm sorry to hear that, please send us an email to support@dji.com, provide the details and the serial numbers of your batteries, our team will check and provide further assistance. Thanks.

If so did you get a reply and what was the reply? I would be very interested to know what is happening and how to correct this. I never keep the battery in the drone, as if anything presses against the button it could turn on. But you had the drone on the desk and it turned on by itself. That is serious.
3-20 02:40
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Aztech Drones
New

United Kingdom
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Mavic Pro 2 switching on itself done it 3 times in case, same battery every time and once outside case this time no lights on battery removed and put back in following day not switched on and it started up ?
4-1 03:35
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lenzwizard
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Flight distance : 314406 ft
United States
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May Mavic 2 Pro just powered up inside the hard case at 7:30am. I immediately opened the case a removed the gimble and it went into the gimble start-up maneuver. I then powered down the drone and removed the battery. I have never had this happen before. I purchased my Mavic 2 Pro the day they were released. I have 5 batteries I have flown many flights with this drone and never before have I had this happen. I have always stored a fresh battery in the drone. I use the drone for business and need it ready to go. I recently purchased a 6th battery due to older units swelling. I number my batteries and I also keep track of battery cycles. All firmware up to date. Because I fly commercial I keep detailed logbooks of flights, inventory ect... I'm posting here just so I can add my incident to this thread however, I will be contacting DJI support.
This problem actually comes to me a good time because I have been thinking of jumping from the DJI ship. Looking for a new platform as my business moves forward in the inspections industry. Having a drone power up on its own is totally unacceptable. If it can power up on its own it can power off on its own.
Needless to say having a drone power off over/around a high dollar asset could be disastrous.
4-6 04:02
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djiuser_jDveVStAxN2z
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Flight distance : 133009 ft
United States
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This just happen to my Mavic 2 Pro.  Just bought it a week ago.... besides my room maybe being haunted, I wonder why this happen? Are you still having these issues or did you find a solution to why? thanks!
4-7 11:54
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OneTechArmy
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United States
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djiuser_jDveVStAxN2z Posted at 4-7 11:54
This just happen to my Mavic 2 Pro.  Just bought it a week ago.... besides my room maybe being haunted, I wonder why this happen? Are you still having these issues or did you find a solution to why? thanks!

I reinstalled the firmware and stop storing the drone with the battery in.
4-7 14:39
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fans8b43b760
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United States
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pauly whitehead Posted at 3-19 16:46
This happened to me today.  My mavic pro 2 is sitting on the desk and all of a sudden, the fan turns on and it lights up.  There's an option in the smart controller "time to discharge" under the battery tab.  After a certain amount days available in the options, 1, 2 or 3.  The battery starts to discharge to 65%.  In order to do this, the battery needs to turn on.  I believe this is the case.  If the battery is inside the drone and the battery turns on to discharge, the drone turns on with it.  I would like DJI's opinion on my hypothesis.

you maybe onto something. same thing happened to mine couple times in last 1-2 months. first time i thought hackers (or feds) were onto me! was kinda hard to believe it happened on its own. but it just happened again at 2am while in the box. scary.
4-9 21:42
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Sboroblu
lvl.2
Flight distance : 699455 ft
United Kingdom
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Mine turned itself on the other night, the bootup beeps got my attention.  It was in a soft bag so it wasn't physically turned on.  I purchased it all just over a month ago with the fly more kit. I am having to send one battery back as it's completely dead and I'm leaving the M2P out, for now, in case it happens again. If I have another battery that's not right I want to know which it is.  I have raised this with Dji support so it's a wait out for now.
4-25 14:03
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