CruzenMini2
lvl.1
Flight distance : 21512 ft
United States
Offline
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DJI Natalia Posted at 1-1 02:16
Sorry for that case happened, please send us an email at and provide your correct contact information, especially the shipping address, our team will help to improve the case information, and then you are able to do the payment. Thanks.
Hello Natalia,
Thank you again for information. I have sent information to Support.
By the way, I provided the same information at the very beginning of the process. I hope you can relay this experience to your management. The product itself has been top notch, no complaints thus far. However, DJI should strive to have a World Class Customer Service Experience as well. A company can't rely on just having a great product. Problems will come up. The Customer Experience, when those problems come up, can be yet another marketing opportunity for the company. Both satisfied and dissatisfied customers will tell others about their experience. The key to having a satisfied customer is what the company did to make a customer feel whole. In this experience so far, even if I get my case resolved, because of the time spent on this, most customers will not feel whole. What other companies do is to provide discounts, or offer something else, to at least attempt to compensate for the bad experience. Providing Mini 2 Propeller Guards would work. :-) It's listed as $20. I could then tell my other drone enthusiast friends how DJI made the situation more fair.
Thank you. |
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