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How long take a DOA procedure?
374 3 2020-12-23
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Robert20
lvl.4
Flight distance : 735807 ft
Netherlands
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On 2020/12/17 I returned my Mini 2 to the servicepoint. It's a DOA claim, so I received a case number. According to UPS it should be delivered meanwhile, however I don't see any progress in the case file. What is the lead time in such cases?
2020-12-23
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spawacz_rider
lvl.3
Flight distance : 670594 ft
United Kingdom
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For me the whole process took 6 days from UK to NL and back.
The case did not update till DJI accepted DOA.
2020-12-23
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Robert20
lvl.4
Flight distance : 735807 ft
Netherlands
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spawacz_rider Posted at 12-23 04:15
For me the whole process took 6 days from UK to NL and back.
The case did not update till DJI accepted DOA.

Thanks, I just see now progress in the case. Delivery of t he new one expected within 5 days. In this period a fortnight sounds reasonable.
2020-12-23
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DJI Natalia
Administrator

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Hi Robert20, sorry for the inconvenience caused. I've managed to get your case number via your forum account, I'll help to forward it to the corresponding team to expedite the process. Hope everything goes smoothly.
2020-12-23
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