Hi,

see this "Second Bad experience with my MM | DJI FORUM"

In short
- 06 dec 2020 | started a ticket for my MM failure
- 07 dec 2020 | DJI support answered quickly ; uploaded all my data.
- 12 dec 2020 | DJI support "a warranty case", sent in the drone+1 battery.
- 15 dec 2020 | DJI ticket, plus a UPS sent-in label
- 16 dec 2020 | Shipped to the repair facility
- 18 dec 2020 | Arrived at their shop.
- 22 dec 2020 | DJI confirmed a warranty claim "GPS&IMU module defective".
- 23 dec 2020 | Shipped back to me
- Xmass
- 28 dec 2020 | Surprise !  not repaired but replaced!

A big compliment for DJI support, a rapid repair proces!

cheers
JJB

That was a very quick turnaround for replacement, Good work Dji.

Glad to see you have your Mini back.
That is not all that different than mine - except mine was not a warranty issue.  My turn around time at the repair facility was faster, but it wasn't Christmas week either.
Happy flying!

Good to know that support was good and fast.

2020 is almost gone and things are looking better already ;-)

Hello there JJB. Thank you for reaching out and for sharing your positive feedback for DJI. Again thank you for your continuous support and please stay safe always. .

Good to hear a nice experience.

DAFlys Posted at 12-29 01:23
Good to hear a nice experience.

Very nice to hear JJB.