Osmo Pocket 2 Magnets don’t hold accessories
1659 6 2020-12-28
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fansa59b80e3
lvl.1
Flight distance : 182982 ft
United States
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Received a new pocket 2 on Saturday and took out to test. I had stored the lighting adaptor in the case as instructed. When I removed the camera to use, the adaptor fell out and was not able to find.  I called DJI today and they are saying they have not heard of this but have found video since that this does happen. I had to purchase a new one as they would not help. It was $19 which is excessive but the shipping for this item which weighs 1oz was $9. Would have loved some help with this. Be careful.  
2020-12-28
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DaveSp
Second Officer
Flight distance : 6562 ft
United States
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For future reference, you can get much less expensive 3rd party adapters at Amazon (with free Prime shipping):

https://www.amazon.com/Tercel-Sm ... ories/dp/B07RKTC2Z2
2020-12-28
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DJI Stephen
DJI team
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Hello there . I am sorry for the trouble this has caused and thank you for reaching out. You may try check our DJI Where To Buy platform on this link ( https://www.dji.com/where-to-buy ) to see if those DJI Pocket 2 adapter that you need is available. In addition, I hope that you can get some recommendations from our DJI members with regards to this inquiry as well. Thank you and please be safe always.
2020-12-28
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fansa59b80e3
lvl.1
Flight distance : 182982 ft
United States
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DaveSp Posted at 12-28 16:48
For future reference, you can get much less expensive 3rd party adapters at Amazon (with free Prime shipping):

https://www.amazon.com/Tercel-Smartphone-Compatible-Cellphone-Accessories/dp/B07RKTC2Z2

Thanks. I should have looked there. I was hoping DJI would have sent one since it fell out if the case.
2020-12-28
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ICP Inc.
New
Canada
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I also have the same problem. It happened several times, and so far I was lucky to find it everytime. It only seems to happen with iphone adapter, not the USB-c.
2022-1-11
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HGDC84
Captain
Finland
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AFAIK the smartphone adapters are not held in place by magnets but by friction. The only accessory I know of being held in place by a magnet is the wide-angle lens.

As for the question of the accessories staying in the carrying case, I agree on the opinion of them getting loose too easily. Just a minor bump and they're off. The slots should have been designed in another way.
2022-1-12
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Psoon
lvl.4
Flight distance : 16279465 ft
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Canada
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I learnt very early on that those storage sockets are useless. Lost the wide-angle lens and 2 phone adapters, so have never relied on them since.
2022-6-5
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