digitalbirdie
New
United States
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Hi everyone,
I purchased a new Ronin S a few months ago but haven't been able to use it since the pandemic really slowed business. I picked up a video gig and need to use my Ronin S but saw I needed to update the firmware. I've been unable to do so because it hasn't opened on my Mac. For background, I'm using the latest version Big Sur. I contacted DJI. who sent me a list of things I should do and honestly I'm really annoyed by it. I was told to download it from their site (which I did), and if that failed to download something from a GitHub link and then something else. It was just WAY too much work, and unnecessarily. I don't see why they couldn't just create something simple that required one link as opposed to multiple links and downloads and especially ones that didn't even work. Anyway, everything I tried failed. At first I got an error message saying I can't open the link because Apple can't detect if there's malware on it and then everything DJI told me to do that I did failed and I'm not getting a message that HORNDIS (this program or something something they told me to download to run for the Ronin S didn't work either). Anyone else have this problem or has a solution or suggestions? I'm losing out on gigs by not being able to use it and that sucks. I also don't remember having to go through this much freaking work the last time I updated the firmware and it was simple. I definitely don't recall downloading DJI Pro Assistant for Ronin or anything like that and don't understand why DJI is making something as simple as updating firmware such a long, difficult, and tedious process.
Sorry for the rant, thanks for the help,
Birdie
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