1carus
lvl.1
United Kingdom
Offline
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Dear DJI. you wrote to me earlier with respect to my Express Care Refresh replacement. You told me that althought I paid for the express service (£69 on top of Care Refresh plan), I will have to take all the risk for any lost packages from using your service (UPS express), because ''DJI will not take responsibility for any lost packages during this period''.
I called UPS as you suggested in your email, to make sure they were providing the courier service between UK and DJI Europe address in the Netherlands. They confirmed that all their express services continue to run with a minor delay of between 1 to 3 days and, all packages are fully insured for loss and damage for the amount specified. So, using £769 for a new replacement cost from DJI for the Mavic Air 2, the shipping cost is £36.10 incl traking, signed receipt, delivery only to specified address, fully insured to £769.
So this raises the question DJI, WHY are DJI putting your customers under duress by saying the customer must take responsibility for lost items from using DJI's express Care Refresh service with your designated courier, UPS, when the courier continues to insure the express shipments against loss or damage?
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