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dji fly app crash after update android 11 s20 ultra
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7136 43 2020-12-31
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MrJoni94
lvl.1
Flight distance : 114974 ft
Israel
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hey there i recently purchased a new MA2 combo and after finishing updating it and setting it all up i took it out for a flight.
at first everything was perfect but suddenly mid flight the app just crashed(it didnt go back to the phone) seems like internal app crash. it scared me because i thought i lost connection to the drone but luckily the controller didnt disconnect from the drone. after a few seconds of black screen the app restored and i had to press go fly again and connection between the app and the drone was back. i thoght maybe its a one time thing so i kept flying and 2 minutes later it happened again so i brought back the drone.
i tried different type c cable and after 6 minutes of flying it happened again so then i tried different SD card and after about 3 minutes another app crash. i came back home and i saw theres an update available for the fly more app so i downloaded the apk from the official dji site 1.2.2(Previously had 1.2.1) i was hoping the app update will fix this problem but sadly it didnt. i am out of ideas as of what to do right now. i tried flying the drone from another friend phone which does not have android 11 installed and it worked no problems had 25 minutes flight without crashing. i uploaded a screen recording from my phone of the crash happening so you can see whats going on

2020-12-31
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MrJoni94
lvl.1
Flight distance : 114974 ft
Israel
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heres another video of someone having the same issue(starts at 5:10)
2020-12-31
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VanzPix
First Officer
Flight distance : 229672 ft
France
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Hi,
I do not know where I saw this, but it seems that there are problems with the latest version of android 11. This could be a lead
2020-12-31
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DJI Stephen
Super Moderator
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Hello there MrJoni94. I am sorry for the trouble the has caused you and thank you for reaching out. Have you tried using a different recommended mobile device to see if the issue will still persist? Upon checking the said mobile device ( Samsung s20 Ultra ) that your are trying to use on your DJI Mavic Air 2 and with the DJI Fly application. I am sorry to say that the said mobile device is not recommended for the said drone and with the said application. We would suggest using a recommended mobile device for the DJI Mavic Air 2 and with the DJI Fly application for compatibility and reliability purposes. There is a possibility that the Samsung s20 Ultra will be able to work on the DJI Mavic Air 2 and with the DJI Fly application. But however, since it's not yet optimized with the said drone and with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Fly application while using it on the DJI Mavic Air 2. For reference I will post a link where in you can check the recommended mobile devices for the DJI Mavic Air 2 ( https://www.dji.com/mavic-air-2/downloads ). Thank you.
2020-12-31
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MrJoni94
lvl.1
Flight distance : 114974 ft
Israel
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DJI Stephen Posted at 2020-12-31 21:11
Hello there MrJoni94. I am sorry for the trouble the has caused you and thank you for reaching out. Have you tried using a different recommended mobile device to see if the issue will still persist? Upon checking the said mobile device ( Samsung s20 Ultra ) that your are trying to use on your DJI Mavic Air 2 and with the DJI Fly application. I am sorry to say that the said mobile device is not recommended for the said drone and with the said application. We would suggest using a recommended mobile device for the DJI Mavic Air 2 and with the DJI Fly application for compatibility and reliability purposes. There is a possibility that the Samsung s20 Ultra will be able to work on the DJI Mavic Air 2 and with the DJI Fly application. But however, since it's not yet optimized with the said drone and with the said application we cannot guaranteed if it will work all the time and if it will be able to run all the functions of the DJI Fly application while using it on the DJI Mavic Air 2. For reference I will post a link where in you can check the recommended mobile devices for the DJI Mavic Air 2 ( https://www.dji.com/mavic-air-2/downloads ). Thank you.

i have a friend with the same phone same hardware same drone and he has no problems with the app do you have any idea why that could be?
2021-1-3
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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MrJoni94 Posted at 1-3 05:38
i have a friend with the same phone same hardware same drone and he has no problems with the app do you have any idea why that could be?

Hi, did you solved? i have an s20+, with android 11 and the same issue, dji fly 1.2.2 from dji web, latest firmware on the drone. The app crash randomly, very annoying
2021-1-25
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MrJoni94
lvl.1
Flight distance : 114974 ft
Israel
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Maxnorld Posted at 1-25 04:33
Hi, did you solved? i have an s20+, with android 11 and the same issue, dji fly 1.2.2 from dji web, latest firmware on the drone. The app crash randomly, very annoying

nope no solution yet
2021-1-25
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FB: GeoDrone4K
Captain
Flight distance : 1532264 ft
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Romania
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https://forum.dji.com/forum.php? ... D757%26typeid%3D757
And this is a P30 Pro that is tested by DJI...so...APP does have some problems, is clear.
2021-1-25
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MrJoni94
lvl.1
Flight distance : 114974 ft
Israel
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i dont think they care enough about this issue to fix it in the upcoming versions
2021-1-25
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S.T.
lvl.4
Flight distance : 1392575 ft
Greece
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NOTE 10+ with Android 11 and UI 3.0, with DJI FLY 1.2.1 FROM GOOGLE STORE !! No problem !!
I think the PROBLEM is the DJI FLY 1.2.2, not the android or the spesific phone ...
DO NOT UPDATE
2021-1-25
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MrJoni94
lvl.1
Flight distance : 114974 ft
Israel
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S.T. Posted at 1-25 06:24
NOTE 10+ with Android 11 and UI 3.0, with DJI FLY 1.2.1 FROM GOOGLE STORE !! No problem !!
I think the PROBLEM is the DJI FLY 1.2.2, not the android or the spesific phone ...
DONT UPDATE

nah i had that problem before updating to 1.2.2 as well
2021-1-25
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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MrJoni94 Posted at 1-25 06:25
nah i had that problem before updating to 1.2.2 as well

seems the problem is dji fly + android 11
2021-1-25
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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MrJoni94 Posted at 1-25 04:34
nope no solution yet

i just check on dji web, release the 1.2.4
2021-1-25
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JohnLietzke
Captain
Flight distance : 3125968 ft
United States
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Apparently this is systemic problem with the black screen on unsupported Android devices.  A new version of the DJI Fly app v 1.2.4 was just released.  Here is the link https://www.dji.com/downloads/djiapp/dji-fly.
2021-1-25
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MrJoni94
lvl.1
Flight distance : 114974 ft
Israel
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not sure if app update will help. gotta test the new update
2021-1-25
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3Recon
First Officer
Flight distance : 4110404 ft
United States
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So for those of us who own Mavic air 2's and in my case M Mini forget about upgrading your phones if their working to fly your drones OR get a smart controller which can't make calls or email. Sorry Mrjoni94 for the out burst on your post, by the way waiting to take delivery of s21 Ultra with android 11.
2021-1-26
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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Im about to testing the 1.2.4 with android 11, if still crashes, i will downgrade my s20+ to android 10
2021-1-26
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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MrJoni94 Posted at 1-25 12:56
not sure if app update will help. gotta test the new update

It works on mine, i tested 20 minutes flight ( no so far from me D: 15 mts H: 50 mts) no crashes on the app until now, also tested the compass in the map, no crashes.
s20+ android 11 - Dji Fly app 1.2.4
2021-1-28
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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3Recon Posted at 1-26 11:04
So for those of us who own Mavic air 2's and in my case M Mini forget about upgrading your phones if their working to fly your drones OR get a smart controller which can't make calls or email. Sorry Mrjoni94 for the out burst on your post, by the way waiting to take delivery of s21 Ultra with android 11.

It works on mine, i tested 20 minutes flight ( no so far from me D: 15 mts H: 50 mts) no crashes on the app until now, also tested the compass in the map, no crashes.
s20+ android 11 - Dji Fly app 1.2.4
2021-1-28
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MrJoni94
lvl.1
Flight distance : 114974 ft
Israel
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Maxnorld Posted at 1-28 05:04
It works on mine, i tested 20 minutes flight ( no so far from me D: 15 mts H: 50 mts) no crashes on the app until now, also tested the compass in the map, no crashes.
s20+ android 11 - Dji Fly app 1.2.4

great news, i wanna test as well but sadly bad weather prevents me from going out and fly mine so hopefully ill test soon
2021-1-28
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SteWong
Second Officer
Flight distance : 3119432 ft
Hong Kong
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I am having the same issue with my Sony Xperia 1 ii, I am flying Mavic Mini 2 tho
2021-1-30
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3Recon
First Officer
Flight distance : 4110404 ft
United States
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Maxnorld Posted at 1-28 05:04
It works on mine, i tested 20 minutes flight ( no so far from me D: 15 mts H: 50 mts) no crashes on the app until now, also tested the compass in the map, no crashes.
s20+ android 11 - Dji Fly app 1.2.4

That's great to hear, finely  have  FW installed with 1.2.4 app on tab s3 and s9+, Ooh have to wait till weather goes into pause it may by a few days Scheduled to take deleivery of s21 Ultra on 23rd but still have my Tab
2021-1-30
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anghinoni
lvl.2
Flight distance : 816952 ft
Brazil
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I have the same problem with my S20+ with Android 11 and Fly app 1.2.4

2021-1-30
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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anghinoni Posted at 1-30 17:00
I have the same problem with my S20+ with Android 11 and Fly app 1.2.4

https://youtu.be/OPzJPDhcF0c

Did you uninstall the 1.2.2 from your phone full wipe (erase folders manually) then install the 1.2.4?
2021-1-31
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S.T.
lvl.4
Flight distance : 1392575 ft
Greece
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With this feature, it is confirmed that DJI's relationship with Google is terminated (permanently?) !! Because the other DJI applications have the same problem (= MIMO etc) we should expect (?) The same solutions from DJI soon .... A technical question: You need to first uninstall the old version from GOOGLE STORE and then install the new version DJI FLY 1.2.4. ?
2021-2-2
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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S.T. Posted at 2-2 03:35
With this feature, it is confirmed that DJI's relationship with Google is terminated (permanently?) !! Because the other DJI applications have the same problem (= MIMO etc) we should expect (?) The same solutions from DJI soon .... A technical question: You need to first uninstall the old version from GOOGLE STORE and then install the new version DJI FLY 1.2.4. ?

A clean installation it's always better in order to prevent issues
2021-2-2
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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Bad news, today the app crashes again,  android 11 + 1.2.4, so, tomorrow i will downgrade android 11 to 10 on my s20+
2021-2-3
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S.T.
lvl.4
Flight distance : 1392575 ft
Greece
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ΝΟΤΕ 10+
The new DJI FLY 1.2.4 WAS INSTALLED YESTERDAY THROUGH THE GALAXY STORE

DJI what's up?
Is it safe or did I have to do the installation through your own site?
2021-2-4
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MrJoni94
lvl.1
Flight distance : 114974 ft
Israel
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S.T. Posted at 2-4 06:19
ΝΟΤΕ 10+
The new DJI FLY 1.2.4 WAS INSTALLED YESTERDAY THROUGH THE GALAXY STORE

dji isnt gonna reply to you here this is just a personal post if u want their support contact them directly
2021-2-4
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S.T.
lvl.4
Flight distance : 1392575 ft
Greece
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Maxnorld Posted at 2-3 18:44
Bad news, today the app crashes again,  android 11 + 1.2.4, so, tomorrow i will downgrade android 11 to 10 on my s20+

Try disabling power optimization for the DJI Fly.
2021-2-5
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Maxnorld
lvl.2
Flight distance : 170945 ft
Chile
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I just downgrade my s20+ to android 10, app 1.2.4, firmware 0610, now all works fine, no crashes in the app
2021-2-13
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djiuser_LzX6qhnBEiIf
lvl.1

United States
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Maxnorld Posted at 1-26 15:24
Im about to testing the 1.2.4 with android 11, if still crashes, i will downgrade my s20+ to android 10

Have you tried Uninstalling (latest update) the Android System Webview from the play store.
2021-3-23
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djiuser_LzX6qhnBEiIf
lvl.1

United States
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I recently ran into this issue. I have a s21 ultra with snap dragon processor. But I had multiple apps crashing and figured out a fix. I had to Uninstall the Android System Webview from the play store. And it worked! I hope this helps anyone out!
2021-3-23
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Mathys
New
South Africa
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Hey did you manage to find a resolution to the problem? i have the dji phantom 4 and i get the same problem with my s20, it flies for a few minutes and then just disconnects but only the app crashes the drone stays connected to the transmitter, i have used my wifes phone which is the samsung s10 and then everything works perfect, this is something dji should help us with i mean millions of these phones get sold they bound to have a few thousand client running this samsung model
2021-4-4
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djiuser_RHwhzl0aylWV
lvl.2
Flight distance : 2198681 ft
United States
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2 phones on the list Samsung s7 and note 10 plus fly version 1.4.8 can't get thru 1 battery with out app crashes I know have $2k worth or drones that are worthless.
2021-8-10
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djiuser_RHwhzl0aylWV
lvl.2
Flight distance : 2198681 ft
United States
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Wonder if dji is going to fix this my air2s is basically worthless at the moment  
2021-8-13
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djiuser_lxPYCdlSM1Ap
New
Flight distance : 161594 ft

Brazil
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I have DJI mini 2 and the same thing is happening, it's complicated
2021-9-9
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djiuser_3iPqH6gdgSvc
lvl.2
Flight distance : 171716 ft
United States
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Now, after the latest Android update to my Pixel 4, The app crashes when the logo appears on the screen. I've did all the troubleshooting and such. Just like the last Android update, until they catch up with the fix I'm screwed.
2021-11-8
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djiuser_3iPqH6gdgSvc
lvl.2
Flight distance : 171716 ft
United States
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Now, after the latest Android update to my Pixel 4, The app crashes when the logo appears on the screen. I've did all the troubleshooting and such. Just like the last Android update, until they catch up with the fix I'm screwed.
2021-11-8
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Fly_Hazr_Air
Second Officer
Flight distance : 56588 ft
United States
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djiuser_3iPqH6gdgSvc Posted at 11-8 11:54
Now, after the latest Android update to my Pixel 4, The app crashes when the logo appears on the screen. I've did all the troubleshooting and such. Just like the last Android update, until they catch up with the fix I'm screwed.

To gather more data on the issue it might help to put the smart device into "airplane mode".  That could eliminate any other communications conflicts that background apps could be having on the device.  If it doesn't resolve the issue, at least the extra data point can be passed on the the DJI folks, if it does resolve the issue, then perhaps you might need to look at which apps might be running in the background that require mobile data service continuously.  Operation of these background apps and the DJI fly app my be fighting for the same resources on the device?  Good luck!
2021-11-8
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