I'm having an issue with my Osmo Mobile 3 using the DJI Mimo app. It will only record in 1080p/720p. I was able to record in 4k 30fps in September and hadn't used it since. I feel it's an update that caused the issue but I can't find anything in Google about it.

I'm using a Samsung Galaxy s20 plus. I contacted DJI support and all they said is to reinstall the app which I did twice and didn't resolve the problem.

I can record 4k if I use the built in Samsung camera app along with the gimbal but I can't when I use the Mimo app. Any ideas or anyone else have this issue?

Hi, djiuser_aaPZnGB70Bfl. Thanks for reaching out! Sorry for the difficulties you're encountering. Could you confirm the current version of your DJI Mimo application and your Osmo Mobile 3? Kindly include also the Android version of your Samsung Galaxy S20+. Looking forward to your response.

DJI Gamora Posted at 1-2 23:47
Hi, djiuser_aaPZnGB70Bfl. Thanks for reaching out! Sorry for the difficulties you're encountering. Could you confirm the current version of your DJI Mimo application and your Osmo Mobile 3? Kindly include also the Android version of your Samsung Galaxy S20+. Looking forward to your response.

I downloaded the latest version from today. Which I believe 1.5.8.

When I open the mimo app for the first time it prompts for an update , returns to Google play and nothing happens.

djiuser_aaPZnGB70Bfl Posted at 1-3 00:42
I downloaded the latest version from today. Which I believe 1.5.8.

When I open the mimo app for the first time it prompts for an update , returns to Google play and nothing happens.

Thanks for the information and we're currently checking on this. Please wait patiently and we'll have you updated as soon as we received any feedback.

DJI Gamora Posted at 1-3 23:24
Thanks for the information and we're currently checking on this. Please wait patiently and we'll have you updated as soon as we received any feedback.

Thank you and look forward to a response.

Same issue with me, only difference is I have Dji om4

Helpful information

I'm having the same issue with the OM4 and S20 Ultra. Mimo App version 1.5.4.  Selfie Video Camera Limited to 720p30.  Main Camera Limited to 1080p30.  I was shocked after I created a video using the selfie camera in the Mimo App and uploaded it to my channel because I haven't seen 720p for a long time.  I figured it would at least default to 1080p.

Anyone update from support? From the sounds of it, it's a an S20/Android update issue.

djiuser_aaPZnGB70Bfl Posted at 1-4 01:06
Thank you and look forward to a response.

Hi, again. We're sorry for the belated response. There has been some progress with the DJI Mimo and we recommend that you update your DJI Mimo to the v1.5.10 by downloading the APK File here: https://www.dji.com/downloads/djiapp/dji-mimo

If the same problem persists, we will recommend downgrading the DJI Mimo to v1.2.20. We will DM it to you just in case.

Kindly keep us updated.

DJI Gamora Posted at 1-12 23:02
Hi, again. We're sorry for the belated response. There has been some progress with the DJI Mimo and we recommend that you update your DJI Mimo to the v1.5.10 by downloading the APK File here: https://www.dji.com/downloads/djiapp/dji-mimo

If the same problem persists, we will recommend downgrading the DJI Mimo to v1.2.20. We will DM it to you just in case.

I've been swamped at work but I just got done testing. I downloaded the version you provide as well as the latest version directly from the App store which is 1.5.4 from November 2020. It looks like 40k at 30fps is now an option again.

I received 3 updates from Samsung in this last 3 months. Its possible one of those resolved the issue. Thank you.

Hi. I know it's an old post but I got the same problem. Not able to record in 4k on android. Mimo 1.8.4 version.